Fiber Optic It Support

Carlos Rubio

385-***-**** *********@*****.***

www.linkedin.com/in/carlosrubioit

Summary

IT professional with 20+ years of experience in data network management. Experienced in fiber optic installation, splicing, network design, troubleshooting, and optimizing solutions. Strong leadership in managing teams and ensuring high-quality service and customer satisfaction. Work Experience

Residential Installer Contractor May 2023 – Present MoldCable Salt Lake City, Utah

• Fiber Optic & Cable Installer: Installed fiber optic, splicing, coaxial, and UTP cables across Utah and Washington, consistently completing 5+ services daily with minimal errors and high customer satisfaction.

• Top Performer in Quality and Customer Ratings: Continuously ranked in the top 3 for two years for customer satisfaction and quality control, recognized for delivering exceptional service and efficient problem-solving.

• Trainer for New Technicians: Trained and mentored new contractors on ethernet installations, ensuring high-quality, efficient work aligned with company standards. IT Technician February 2022 –July 2022

RAM Builders American Fork, Utah

• Provided daily IT support: Troubleshot and resolved hardware/software issues for company computers, ensuring minimal downtime.

• Maintained and monitored data network: Ensured continuous operation of LAN, diagnosing and resolving network connectivity and security issues.

• Proposed network and data center improvements: Evaluated and recommended upgrades to enhance network speed, security, and scalability.

IT Supervisor & Technical Service Rep Senior August 2001 – September 2019 Church of Jesus Christ of Latter-day Saints Dominican Republic & Caribbean

• Designed and Implemented Data Networks: Led the design and deployment of data networks for buildings and gathering facilities across the Caribbean (Dominican Republic, PR, Jamaica, Curacao, Haiti, others). Managed full projects lifecycle, ensuring efficient, scalable, and site-specific network solutions.

• Managed IT Subcontractors: Coordinated IT subcontractors, ensuring timely, on-budget completion of network and technical installations, while adhering to company quality standards.

• Technical Troubleshooting & Operations Support: Identified and resolved technical issues to improve internal systems' efficiency. Developed custom software to automate company operations, including shipping and receiving processes.

Education

UNAPEC University

Business Administration – MBA Dominican Republic

Universidad del Caribe

Computer Science – Bachelor Dominican Republic

Instituto Técnico Industrial

Electrical and Plumbing - Certification Dominican Republic

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