Help Desk Video Production

ERIC ******@*******.*** LEMASTER 740-***-**** Circleville, OH 43113

Summary

Driven by a passion for technology and creativity, I've excelled in roles as a System Administrator to Videographer. I have mastered skills such as administration, working with hardware, upgrading networks, and video production. Known for building and maintaining various system services (physical and virtual) to producing various video content. I blend technical expertise with creative visions to deliver exceptional results. Skills

· Problem solving

· IT Documentation

· Customer Service

· Service Ticketing

· Consultation

· Remote software installation

· Email administration

· Configuration management

· Windows administration

· System upgrades

· Network troubleshooting

· Server improvements

· Device configuration

· Active directory

· Remote Access

· Hardware troubleshooting

· Help desk support

· File system administration

· Help desk software

· Technical support

· Server management

· Desktop troubleshooting

· Setting up web services

· Creating network solutions

· Hardware and software installation

· Patch management

· Backup management

· Disaster recovery

· Network administration

· End point configurations

· Software change management

· Diagnosing issues

· Virtualization technologies

· Citrix Solutions

· Video editing

· Video creation

· Motion graphics

· Color grading

· Camera operation

· Production management

· Audio quality control

· Lighting techniques

Experience

Learning and Development Specialist Goodwill Industries of South Central Ohio Chillicothe, OH 3/2025 - Present

· Video production for new hire orientation

· Video production for active company missions

· Video production for company presentation

· Purchased hardware for video production

· Purchased software for video production

· Teach others how to present themselves on camera

· Teach others how to speak on camera

Systems Administrator / Videographer Health Care Logistics Circleville, Ohio 04/1997 01/14/2025 System Administrator

· Configured and maintained system hardware, software and network components.

· Resolved complex technical problems within established service level agreements.

· Conducted regular system backups and disaster recovery operations, minimizing data loss during critical failures.

· Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.

· Implemented and monitored network security measures, including firewalls and intrusion detection systems.

· Implemented and managed VPNs, enabling secure remote access for employees.

· Administered user accounts, permissions, and access controls, enhancing security and compliance.

· Set up, optimized, and managed network equipment.

· Utilized various software and tools to streamline processes and optimize performance.

· Set up and configure virtual applications, such as VMware and Citrix

· Extensive end-user support for hardware, operation, and software issues Videographer

· Created and edited videos for a variety of platforms, including web and social media.

· Edited raw footage into cohesive narratives using Adobe Premiere Pro.

· Created, edited, and modified motion graphics using Adobe After Effects for video content production.

· Set up and operate video cameras, audio recorders, lighting equipment, props, and other related production equipment.

· Record voiceovers for corporate videos using high quality microphones.

· Capture images from various sources such as film, digital media, computer graphics and animation for use in projects.

· Troubleshoot any issues that arise during post-production process such as audio syncing errors or color correction problems.

Desktop / Application Deployment Contractor Ashland Chemical Dublin, Ohio 06/1995 02/1997

· Assisted in the setup, configuration, troubleshooting and maintenance of application software.

· Provided technical support for internal and external users of various enterprise applications.

· Set up equipment for employee use, performing or properly installing hardware, operating systems or software. Cashier – Asst. Tech Support Kroger Circleville, Ohio 06/1986 05/1995

· Issued receipts, refunds, credits or change due to customers.

· Verified that customers were of legal age to purchase alcohol or tobacco products.

· Resolved customer complaints professionally in accordance with company policy.

· Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

· Performed price changes in system applications.

· Perform technical support.

Education and Training

DeVry University Columbus, OH 06/1991 02/1994

Major: Computer Science & Business Administrator BBA: Business

· GPA 3.54

· Dean's List all semesters

· Graduated Cum Laude

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