Data Entry Customer Service

Shari Portenier, Data Entry Specialist

Lawrence, 66044, 785-***-****, **********@*****.***, https://www.linkedin.com/in/shari-portenier/

SUMMARY

Detail-oriented Data Entry Specialist with over 5 years of relevant experience in managing and processing sensitive information. Proficient in reviewing and updating databases, ensuring accuracy in records while handling high volumes of data entry tasks. Successfully contributed to multiple projects, including compliance documentation for healthcare organizations. Eager to leverage expertise in data accuracy and organizational skills to meet the needs of prospective employers.

WORK EXPERIENCE

03/2024 – Present

Customer Care Representative, Quest Diagnostics

Lenexa, KS

Facilitated 70+ calls daily, assisting callers with scheduling appointments, confirming orders, and resolving account issues to enhance access to their medical information.

07/2022 – 02/2023

Front Desk Receptionist, Southwind Periodontics

Lawrence, KS

Welcomed patients, managed check-in/out procedures for appointments, scheduled future visits, performed inbound and outbound calls, collected payments, and efficiently processed confidential documents via email, fax, and scanning.

03/2021 – 02/2022

File Prep Specialist, Data Entry Specialist, and File Auditor, Adecco

Lawrence, KS

Evaluated and updated files and database information to ensure accurate records for Foster Family Placement.

Entered data from source documents into extensive databases.

Contributed to projects involving invoices for Accounts Payable and order entry for the Children's Hospital Los Angeles Human Resources Department and Wayne County Third District Court.

08/2019 – 11/2020

Customer Information Specialist, Medical Records Clerk, LMH Health

Lawrence, KS

Managed 80+ inbound calls daily, expertly identifying callers' needs and directing them to the appropriate departments.

Announced critical information over the PA system and effectively communicated with staff regarding emergency code procedures.

Reconciled, prepared, and scanned medical records to uphold the release, security, accuracy, and integrity of health information.

06/2019 – 08/2019

Quality Assurance Specialist, CSR, Advanced Resolution Specialist, Vangent/Maximus/General Dynamics

Lawrence, KS

Addressed customer inquiries and feedback with professionalism and courtesy.

Engaged in active listening to swiftly manage customer concerns and escalate major issues to supervisory staff.

Leveraged customer service software to streamline interactions and monitor customer satisfaction.

Conducted quality assessments for agents across multiple facilities, identifying opportunities for improvement.

Resolved identified issues to enhance productivity and optimize workflows.

09/2012 – 04/2013

Supervisor, Mentor, Coach, Sales Agent, CSR, Results Company

Lawrence, KS

Mentored and coached a team of 15+ sales agents, implementing improvement strategies that drove maximum sales results.

01/2012 – 07/2012

Professional Home & Office Organizer, Home Staging Specialist, The Organization People

Lawrence, KS

Consulted with clients in their homes to instruct on organizing principles and effective system processes.

10/2007 – 04/2010

Mail List Manager, File Preparation Specialist, Allen Press

Lawrence, KS

Processed and keyed manuscripts for publication.

Coordinated typesetting and copy-editing schedules to meet publication deadlines.

06/2001 – 04/2004

Multiple Data Entry Specialist, NCS Pearson

Lawrence, KS

Entered data for Student Aid and Veteran's Health Administrations, ensuring accuracy and timeliness in information processing.

EDUCATION

01/2019 – Present

Washburn University

Associate of Science, Health Information Technologies

Topeka, KS

GPA: 3.56, reflecting a strong commitment to academic excellence.

08/1997 – 05/2001

Jefferson County North

High School Diploma

Winchester, KS

SKILLS

Customer Service

Front Desk Management

Clerical and Administrative

Data Entry & 10-Key (60 WPM)

Scheduling

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