Business Analyst Project Management

JOHN BOKTOR, MBA

San Antonio, TX ***** 210-***-**** ***********@*****.*** Linkedin.com/in/johnboktor Professional Summary

Strategic Project Leader and Business Analyst with 16+ years of cross-industry experience driving operational excellence, risk mitigation, and data-informed decision-making across financial services, energy, construction, and technology. Proven ability to lead high-performing teams, streamline complex workflows, and execute process improvements in fast-paced, regulated environments. Recognized for advancing global initiatives and aligning enterprise operations with business goals. Fluent in Arabic and English. Open to domestic and global opportunities. Skills

• Project Management & Process Optimization

• Change Management & Organizational Transformation

• Risk Mitigation & Regulatory Compliance

• Business Analysis & Strategic Planning

• Cross-Functional Leadership & Stakeholder Engagement

• Data Analysis & Reporting

• Lean Methodologies & Continuous Improvement

• Performance Coaching & Team Development

• Stakeholder Communication & Executive Reporting

• Market Research & Competitive Intelligence

Selected Accomplishments

ü Capstone Leadership – Daimler AG & City of San Antonio: Led MBA capstone projects that improved safety and delivered multimillion-dollar savings through process optimization. ü €38M+ Global Cost Savings: Delivered over €38M in cost savings for Daimler AG by leading global collaboration, performing needs analysis, and executing market research to inform strategic business initiatives across multiple regions. ü Operational Leadership in High-Risk Environments: Led fraud operations transformation at JPMorgan Chase, improving detection, reducing cycle times, and aligning cross-functional teams in a regulated setting. ü Team Development Across Cultures: Built and coached high-performing teams across the U.S., India, and the Philippines, delivering business analysis training that accelerated onboarding and improved global team capability and cohesion. ü Driver Safety Innovation – City of San Antonio: Revamped driver training with simulation tech, improving safety by 140%+ and earning recognition for operational innovation.

ü Coaching & Development for Global Teams: Delivered business analysis training from 2020 to 2023 across the U.S., Manila, and Mumbai, accelerating onboarding and strengthening global team performance. Work History

Fraud Supervisor – EMM & Wires 10/2017 to Current

JPMorgan Chase & Co. – San Antonio, TX

• Leading fraud operations for Enterprise Money Movement and Wires, overseeing high-volume monitoring and risk mitigation.

• Supporting interviews, onboarding, coaching, and scheduling to improve team engagement, readiness, and accountability.

• Analyzing data trends to identify fraud patterns, inform model development, and present insights to senior stakeholders.

• Collaborating with internal teams to streamline workflows, reduce delays, and strengthen operational efficiency.

• Adjusting resource allocation and resolving escalations to ensure continuity, meet service targets, and minimize disruptions.

• Promoting fraud prevention best practices across teams to support enterprise compliance and process improvements. Senior Manager – Senior Member Service Specialist 04/2016 to 04/2017 Randolph Brooks Federal Credit Union – San Antonio, TX

• Guided branch operations to improve member engagement, resolve escalations, and ensure regulatory compliance.

• Led onboarding and training of new hires while coordinating daily workflows to maintain service consistency and quality.

• Identified inefficiencies and implemented data-driven improvements to reduce risk and improve service delivery. Senior Relationship Banker – Assistant Branch Manager 04/2015 to 04/2016 IBC International Bank of Commerce – San Antonio, TX

• Managed branch operations, supervised staff, and upheld high standards for service quality and financial accuracy.

• Strengthened risk controls by coaching staff on fraud prevention, data integrity, and quality assurance protocols.

• Led hiring, scheduling, and performance management to align resources with fluctuating branch needs. Customer Service Manager 08/2013 to 08/2016

Walmart Corporation – San Antonio, TX

• Managed high-volume front-end operations, supervised staff, and resolved escalations in a fast-paced retail environment.

• Coached team members on customer service standards, scheduling, and productivity metrics.

• Supported process improvements to reduce wait times, streamline transactions, and improve customer satisfaction. Project Manager – Commercial Construction 07/2011 to 07/2013 Orascom Construction

• Managed timelines, procurement, and subcontractor communication for residential and commercial construction projects.

• Supported the project manager with cost tracking, risk assessments, reporting, and quality control across multiple phases.

• Monitored site progress and collaborated with engineers and field teams to resolve issues and maintain timelines. Previous Work History

Project Coordinator – Bravo Tours – 2010 to 2011

Technical Skills

• Project & Workflow Tools: Jira, Asana, Microsoft Project, Smartsheet, Confluence, SharePoint, Microsoft Teams, Slack, Zoom

• Data & Reporting: Power BI, Tableau, MicroStrategy, SQL, Excel (Pivot Tables, VLOOKUP), Google Sheets

• Systems & Platforms: Salesforce, SAP, Oracle, Citrix, Microsoft Office Suite (Word, PowerPoint, Outlook)

• Methodologies & Documentation: Agile, Scrum, Waterfall, Kanban, Visio, Lucidchart Education

University of the Incarnate Word, Master of Business Administration (MBA) – San Antonio, TX 2018

• Focus: Project Management and Leadership

• Capstone: Designed and delivered process optimization projects for Daimler AG and City of San Antonio’s Solid Waste Management Department, resulting in safety and cost improvements Arab Academy for Science, Technology, & Maritime Transport, Bachelor of Business Administration (BBA) – Cairo, Egypt 2013

• Concentration: Marketing & International Business

• U.S. Equivalency: Verified by Foreign Credentials Services of America (Austin, TX – 2014) Arab Academy for Science, Technology, & Maritime Transport, Bachelor of Business Administration (BBA) – Cairo, Egypt 2009

• Concentration: Business Management

• U.S. Equivalency: Verified by Foreign Credentials Services of America (Austin, TX – 2014)

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