Customer Service Administrative Assistant
Resume:
Jordan Tidwell
Conway, AR *****
***************@*****.***
Professional Summary
I have work experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively work and grow my role in your company. I have worked at the companies listed for years and have learned and grown so much. I love to work hard, play harder. Just remaining busy and accomplishing goals is always the motive. Willing to relocate to: Conway, AR - Conway, AR
Authorized to work in the US for any employer
Work Experience
Customer Service/Administrative Assistant
HSA Bank a Division of Webster Bank-Remote
November 2023 to May 2025
Work from home assisting account holders with their health saving account whether it is through their job or an individual account.
My day consists of answering inbound phone calls and sending emails pertaining tax documents or forms. I ensure customer satisfaction while handling complaints, taking ownership of customers issues. Customer Service Representative/Sales
Freedom Solar Power-Houston, TX
July 2022 to November 2023
• I would take inbound calls and make outbound calls scheduling homeowners to get solar panels on their home.
• Other parts of my day insisted on meetings with the Dallas and the Austin team managers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times. Administrative Assistant
EnerStaff LLC-Houston, TX
June 2022 to August 2023
Managing calendars and scheduling meetings. outlines the support and clerical duties they perform to ensure smooth office operations.
Caregiver
Independent Living Services-Conway, AR
February 2020 to April 2022
I took care of clients individually. I assisted with cooking for them, bathing and assisting them with taking their meds.
I took different clients to doc appointments and hospital visits. I would sit with them at their own home sometimes just watch tv with them and be company for them. I loved it, I love to help others. Which came from taking care of my grandparents on and off. Education
Associate in Arts (AA) in Acting
Amda-Los Angeles, CA
February 2017 to June 2018
High school diploma
Conway High School-Conway, AR
August 2012 to May 2016
Skills
• Guest Services
• Meal preparation
• Grocery store
• Event marketing
• Telemarketing
• Marketing
• Dealership experience
• Microsoft Office
• Administrative Experience
• Service writing
• Host/Hostess
• Kitchen Experience
• Home health
• Windows
• Patient care
• Food service
• Working with people with disabilities
• Home & community care
• Cash Handling
• Serving Experience
• Restaurant Experience
• Senior care
• Care plans
• Outbound Sales
• Purchasing
• Communication skills
• Cold Calling
• Restaurant experience
• Sales
• English
• Hotel experience
• Typing
• Negotiation
• Customer Service
• Front desk
• Kitchen experience
• Social media management
• Cooking
• Customer service
• Upselling
• Nursing home experience
• Analysis skills
• Phone Etiquette
• Supervising experience
• Night audit
• Caregiving
Certifications and Licenses
Life Insurance License
CNA
Driver's License
CPR Certification
BLS Certification
RN License
Additional Information
My cover letter,
I am a very hard worker, when I put my mind to something I accomplish it. I would love the chance to show what I have to bring to the table. It is very important in the field of sales and/or customer service to have a true compassionate heart and allow the customer to be heard and feel important. I guess what I'm trying to say is customer service is my title, I have always loved it.
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