Desktop Support Active Directory

David Bernadette

***** ******* **. ******, **, **342

Cell 818-***-**** ********@*****.***

Objective:

Acquire an exciting position with a prominent establishment where my skills can benefit your corporation and its employees with the upmost professionalism.

Skills:

MS Windows XP/Vista/7/10/11 Image, install, and configure.

PC Brake fix/refresh/upgrade/Configuration Manager/Active Directory

Remote Assistance/Phone Support/Bomgar/Dameware

MS Office /2000/2003/2016/365

TCPIP/DNS/Gateway configuration

Wireless Router Configuration

Network and RJ45 Cabling (Office and Server Room)

Other applications: Microsoft Outlook, IBM Lotus Notes, Active Directory, Remedy, ServiceNow

Citrix client’s installation.

Education:

Bachelor of Science in Information Technology – University of Phoenix, Gardena

Associate of Science in Computer Networking Systems – ITT Technical Institute

Employment:

Iron Solutions

Desktop Support

Assignment – AECOM

April 15,2024 – April 8th, 2025

Set up and image computers.

Tracking service tickets with Service Now.

Asset management using Service Now.

Troubleshoot issues locally and remotely.

Install software on end users PCs

Reset and unlock passwords in Active Directory

Set up conference rooms.

Iron Solutions

Assignment – Iron Mountain

Desktop Support

October 11,2021 – April,12, 2024

Setup and image computers, setup users on google Dashboard, connect to computers remotely via Dameware.

Troubleshoot issues local and remotely.

Reset and unlock passwords with Active Roles

Rose International

Desktop Support analyst

Assignment - Kaiser Permanente

Desktop Support

April 8, 2020 – July 17, 2021

Refreshing computers, asset management of all devices.

Setup and troubleshoot Health Connect, Ingenico, Topaz, PCs and cabling.

Involved with major moves of computers for the hospital staff.

Support Technician

Enterprise Solutions

Desktop Support

Assignment - Abbott

September 1, 2018 – November 4, 2019

Setup and maintain PCs, monitors, simulated hearts, and test setups for pace maker product testing

Troubleshoot issues with PC and network settings.

Inventory all equipment (asset management)

Insight Global

Desktop Support

Assignment -WSP – Parsons/Brinderoff

May 10, 2018 – July 10, 2018

PC reimaging

Setup new users

Setup VOIP phones

Utilized NCD to program PC host names for SCCM and Active Directory Office 365

Provide hardware and software support.

Used ServiceNow

Manpower

Desktop Support

Assignment -McCarran Airport

April 12, 2017 – September 11, 2017 (Contract)

Upgrade all PC, PC’s peripherals, and printers.

Asset management of all computers and all attached peripherals including ticket kiosks

Teradyne Inc

Desktop Support

April 12, 2008 – November 15, 2016

Windows XP/7 reimage/upgrades.

Troubleshoot hardware issues.

Upgrade/repair video/hard drive/memory, Dell laptop keyboard and LCD replacement

Preform printer maintenance and installs.

Troubleshoot network issues down to the wiring closets.

Lotus Notes migrations

City of Glendale

Desktop Support

August 15, 2007 – April 11, 2008

End user support with Windows 2000/XP Office 2000/XP/Pro/2003, printers, server cabinets

Install Windows 2000, Office (all versions), McAfee, Adobe reader, printers, and cabling

Install new server racks, for data center and wiring closets, wireless router (WEP)

Troubleshoot printers, computers (Windows 2000/XP) Office (all versions)

Corestaff Staffing Services

Desktop Support

June 12, 2007 – August 20, 2007

Clients: HD Supply and Wells Fargo

Perform PC refresh, POS, and printer setup.

Marfred Industries

Desktop Support

April 15, 2005 – June 8, 2007

End user support with Windows XP/2000, Office 2000/2003, Abbasoft, Zytek, and printers (HP).

Installs: Client Windows XP/2000, Symantec (corporate edition), Informix, VNC, eTime sheet, PC-TimeClock, Printers (HP), print servers, routers (both TCP/IP, UDP), Adtrans P2P, some experience with Cisco 3600, cabling (office and server room), RAID 1, and Terminal servers.

Administration: Email (Exchange), Active Directory, Group Policies, and Axapta.

Bidbay.com

Desktop/Network Support

July 11, 2000 – April 21, 2005

Setup and configure PCs (Windows XP), Office 2000, setup servers (Linux 6.0/7.2), Windows NT, wiring CAT 5, and (office and server room), configure RAID 1, RAID 5 (hardware and software)

Programming (HTML), and Photoshop

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