Customer Service Restaurant Server

James Carmichael

+1-512-***-**** *************@******.** San Antonio, TX

WORK EXPERIENCE

Restaurant Server, Schilos Delicatessen

April 2018 - August 2024

Table/food service in a busy family style restaurant. Restaurant Server, Hotel Contessa

February 2016 - April 2018

• Facilitated efficient order taking by accurately capturing customer requests and ensuring timely service.

• Demonstrated extensive menu knowledge to assist customers in making informed dining choices.

• Managed table assignments effectively to optimize seating arrangements and enhance the dining experience.

• Processed payments promptly and accurately while maintaining a high level of customer satisfaction.

• Collaborated with team members to ensure seamless service delivery and resolve any customer concerns.

• Exhibited strong customer service skills by addressing inquiries and fostering a welcoming atmosphere. Restaurant Server, Hilton Hotels (Atlanta, Ga.)

September 2012 - February 2015

• Processed customer orders efficiently to ensure accuracy and satisfaction.

• Provided exceptional customer service by addressing inquiries and resolving issues promptly.

• Managed table assignments and flow to optimize dining experiences and minimize wait times.

• Presented food attractively to enhance the overall dining experience for guests.

• Collaborated with team members to streamline operations and improve service delivery.

• Resolved conflicts effectively by mediating disputes and finding mutually beneficial solutions. EDUCATION

University Of Central Florida

1988-1990

Associate's Degree, Philosophy

SKILLS

Beverage Sales, customer service, Fine Dining Restaurant, inbound calls, Memorization, order entry, outbound calling, Restaurant Experience, Wine

CERTIFICATION AND LICENSES

TABC 2025

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