Customer Service Associate
Resume:
Denise Womack
Yulee, FL *****
***********@******.***
Enthusiastic Head Cashier with 10 years of experience helping customers complete transactions. Well- versed in fielding customer questions, providing recommendations and ringing up purchases on POS cash registers. Recognized for increasing sales by promoting current deals. Authorized to work in the US for any employer
Work Experience
Server
Huddle House - Yulee, FL
October 2020 to Present
• Took food and drink orders
• Served meals
• Took and memorized orders
• Handled a high volume of customers regularly
• Handled cash and credit transactions
• Cleared tables
Cashier
McDonald’s - Macclenny, FL
March 2019 to September 2020
• Counted cash drawers
• Handled cash and credit transactions
• Assisted with customer inquiries
Customer Service Associate
Kmart - Jacksonville, FL
June 2007 to March 2011
Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
Skilled using cash register including processing sales discounts and refunds. Customer Service Representative-Call Center
Hospital Inpatient Services - Jacksonville, FL
September 2004 to August 2007
Cultivated customer loyalty, promoted repeat customers and improved sales. Answered customer telephone calls promptly to avoid on-hold wait times. Evaluated account and service histories to identify trends, using data to mitigate future issues. Education
High School Diploma
Edward White Senior High - Jacksonville, FL
May 1987
Skills
• Customer Service (10+ years)
• Typing (10+ years)
• Office Administration (10+ years)
• Customer Service Representative (10+ years)
• Organizational Skills (10+ years)
• POS (10+ years)
• Call Center (3 years)
• Serving Experience (5 years)
• Upselling
• Host/Hostess
• Restaurant experience (5 years)
Certifications and Licenses
Food Handler Certification
Assessments
Food Safety — Proficient
August 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Proficient
Cashier Skills — Completed
August 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Completed
Retail Customer Service — Completed
August 2020
Comprehending and responding to retail customer needs. Full results: Completed
Retail Skills: Shelf Stocking — Completed
August 2020
Receiving and storing merchandise or product.
Full results: Completed
Visual Merchandising — Completed
August 2020
Planning and maintaining commercial displays, interpreting planograms, and building relationships with store personnel.
Full results: Completed
Customer Service — Completed
August 2020
Identifying and resolving common customer issues
Full results: Completed
Business Math — Completed
August 2020
Using basic math to solve problems in a business context. Full results: Completed
Accounting Skills: Bookkeeping — Familiar
August 2020
Calculating and determining the accuracy of financial data Full results: Familiar
Food service: Customer situations — Completed
August 2022
Identifying and addressing customer needs in a food service setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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