Special Education Customer Service

Balicia Shipman

Cellular: 706-***-****

E-mail: ************@*****.***

Professional Summary

Dedicated Special Education Teacher and seasoned business professional with extensive experience in education, payroll, customer service, and business analysis. Proven ability to manage diverse responsibilities, improve student outcomes, and streamline business processes. Skilled in instructional design, data analysis, and technology-driven solutions. Passionate about fostering inclusive learning environments and enhancing operational efficiency.

Education

Master of Education in Special Education, University of Phoenix, 2024

Bachelor of Science in Business Management, University of Phoenix, 2010

College Diploma in Business Management, Savannah River College, 2005

Certifications

Georgia Special Education General Curriculum, 2024

South Carolina Special Education General Curriculum, 2025

Technical Skills

Educational Tools: Ed Performance, River Deep, Compass Learning

Business Systems: SAP, Oracle, AS400, eStart, Salesforce

General Tools: Microsoft Office Suite, Clarify, Excel

Professional Experience

Special Education Teacher

Richmond County Board of Education, July 2020 – Present

Provide tailored instruction and support to students with disabilities, improving learning outcomes by implementing individualized education programs (IEPs).

Prepare and lead IEP/RTI team meetings, ensuring compliance with educational standards and timelines.

Administer and interpret assessments to develop data-driven instructional strategies, resulting in measurable academic progress.

Train and supervise paraprofessionals, fostering professional growth and enhancing classroom effectiveness.

Integrate adaptive materials and innovative technologies to support diverse learning needs.

Maintain accurate student records and ensure compliance with district policies and state regulations.

Collaborate with parents, colleagues, and administrators to create inclusive educational environments.

Deliver professional development sessions to improve staff competencies in differentiated instruction and policy updates.

Assist students with health-related needs, ensuring a safe and supportive learning environment.

Order Entry Specialist/Payroll Specialist/Business Analyst Specialist/Customer Service Representative

ADP (Automatic Data Processing), Augusta, GA, September 2010 – 2020

Reviewed and processed new sales opportunities, ensuring accurate customer and pricing setups.

Collaborated with sales teams to resolve rollcall and sales credit discrepancies, improving accuracy by X%.

Managed complex data entry and analysis tasks across multiple platforms, including SAP and Oracle.

Delivered first-level support for payroll systems, resolving client issues with a 95% satisfaction rate.

Processed payroll for over 100 clients, maintaining a 99% accuracy rate.

Participated in a project management team to standardize job descriptions and establish fair pay grades.

Provided HR recruitment support, sourcing candidates aligned with business needs.

Customer Service Coordinator

FedEx Office, Augusta, GA, April 2010 – September 2010

Delivered exceptional customer service by resolving issues efficiently and recommending tailored solutions.

Managed customer accounts and processed shipping orders with accuracy.

Trained new employees, enhancing team productivity and service quality.

Promoted digital printing technologies to clients, increasing sales by X%.

Customer Service Professional

SITEL Corporation, Augusta, GA, February 2005 – September 2007

Addressed customer inquiries and resolved issues promptly, achieving a 90% first-call resolution rate.

Provided support in billing, order placement, and system troubleshooting.

Identified process improvement opportunities, reducing average call handling time by X%.

Key Achievements

Spearheaded initiatives to enhance instructional methods for students with disabilities, leading to improved academic outcomes.

Successfully managed payroll operations and client relations in high-pressure environments, maintaining exceptional accuracy and customer satisfaction.

Recognized for developing innovative solutions in business analysis and sales operations at ADP.

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