Customer Service Sales Associate

Muskan Bajaj

236-***-**** **************@*****.***

Surrey, BC

Retail Sales Associate Customer Service Multilingual (English, Hindi, Punjabi)

Professional Summary

Energetic and friendly Sales Associate with experience in food service, fashion retail, and gemstones sales. Skilled in customer service, inventory handling, and creating positive shopping experiences. Currently studying Hospitality and Tourism at Ascenda Vancouver. Known for teamwork, personalized service, and upselling strategies.

Work Experience

Cashier & Sales Executive

Trishna Rocks and Gems – Surrey, BC

Nov 2024 – Present

- Checked stock availability and assisted with customer demands.

- Delivered excellent customer service, fostering loyalty and repeat visits.

- Analyzed trends to improve upselling and cross-selling.

- Reduced wait times by streamlining checkout with the team.

Sales Associate

Simran Exclusive – Surrey, BC

Aug 2024 – Nov 2024

- Assisted clients with product selection, sizing, and styling.

- Stayed updated on inventory and trends to boost sales.

- Handled transactions, exchanges, and returns using POS systems.

Team Member

Freshii – Surrey, BC

April 2024 – July 2024

- Greeted guests and recommended healthy menu options.

- Prepared meals and maintained food safety standards.

- Kept kitchen and dining areas clean and organized.

Skills

- Customer Service & Communication

- Sales Processing (POS systems)

- Inventory Management

- Food Safety Awareness

- Leadership & Team Collaboration

- Store Opening/Closing Procedures

Certificates

- FoodSafe Level 1 (Recommended for food service jobs in BC)

- WHMIS (Workplace Hazardous Materials Information System)

- Customer Service Excellence (Alison/Coursera – optional free training)

- Cash Handling & POS Basics (LinkedIn Learning or in-store training)

- Serving It Right (optional – for jobs with alcohol service)

Education

Hospitality and Tourism Diploma

2024 – 2026

Ascenda Vancouver, BC

Languages

- English

- Hindi

- Punjabi

Cover Letter

Muskan Bajaj

Surrey, BC

**************@*****.*** 236-***-****

Date: June 13, 2025

Hiring Manager

[Company Name]

Surrey, BC

Dear Hiring Manager,

I am writing to express my interest in the position at your company. With experience in customer service, sales, and food handling, I bring a positive attitude and the ability to create a welcoming atmosphere for customers.

Through my roles at Trishna Rocks and Gems, Simran Exclusive, and Freshii, I have developed strong retail and service skills—from managing stock and transactions to helping customers one-on-one. I’m currently pursuing a Diploma in Hospitality and Tourism at Ascenda Vancouver, and I’m eager to bring my energy and dedication to a new team.

Thank you for your time and consideration. I would be happy to discuss how I can contribute to your team.

Sincerely,

Muskan Bajaj

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