Customer Service Children's Services

Korine Edwards

*** ******* ***** **. ******, GA *0680

Cell 470-***-****

CAREER SUMMARY

Ability to communicate effectively to provide safety and security for the general public, co workers and facility. Able to implement policy and procedure. Maintain accountability and confidential information. Secure and provide information for daily reports, log books, files and investigations.

Key skills:

* Inmate accountability *Communication *Time Management

* Problem solving * Microsoft office *Administrative

* Supervision * Organization

PROFESSIONAL EXPERIENCE:

Phillips State Prison, Buford GA 4/2017-Present

Supervised inmates in housing units, make periodic patrols of housing units and work areas, initiate counts of inmates. Maintained control and discipline including use of physical restraint and restraining devices, prevented the introduction of contraband. Instructed inmates and maintained control in areas such as the inmate food service area and recreational yard. Observe signs of disorder or tension and report such observations.Counseled with inmates regarding institutional, domestic, or emotional adjustment problems. Maintained a record of equipment, supplies, and other items.

Department of Family and Children's Services, Winder, GA 12/2012-4/2017

Business Support/Customer Service Representative

Assist clients (approximately 100 per day) with the screening of case files, answers questions and address concerns, accept verification and screen for client ID, assist clients scan info into kiosk, screen applicants for expedite services, completing form-96 for each paper for each paper FS application, assist clients in setting up compass user ids and passwords, determining if a paper form is appropriate due to circumstances, initiate reviews that come in on paper, mail intake, take payments, stamp and sort, giving out local resources, assisting with food bank/ clothing referrals, church of the month etc., maintain order in lobby, make sure there are supplies of forms, pencils etc, make up packets of FS, MA, ABD applications.

Department of Family and Children's Services, Winder, GA 10/2012 – 12/2012

Employed through Eagle Resources

Clerical/Front Desk

Duties included customer service, faxing, copying, answering phones, assisting clients with their Food Stamp/Medicaid applications for processing.

JOHN MANVILLE INSTALLATION PLANT, Winder, GA 07/2012 – 09/2012

Production worker insulation on conveyor belt, operate machinery and tools, problem solving if needed on equipment, clean debris and hazardous material from work area.

NJ HIGHER EDUCATION STUDENT ASSISTANCE AUTHORITY, Trenton NJ 07/2007-12/2011

Independent State Authority

Managed and monitored borrower’s accounts in both federal and state portfolios. Interpreted both state and federal regulations governing the student loan program to ensure compliance with lenders, school authorities, parents and student borrowers. Effectively communicated and collected on defaulted and delinquent accounts. Upon request from lenders, analyzes the status of individual student loan accounts by using independent judgment to identify those accounts, which should be pursued for repayment. Traced and located persons for whom the address of record is incorrect by contacting previous employers and the Internal Revenue Service to gain information that is not readily available. Prepared correspondence and reports as well as counsels recipients of student loans regarding such loans.

EDUCATION

Sargents Academy, FTO (Field Training Officer), FTOC (Field Training Officer Commander) Taser Certified, POST Certified, license to carry,Certified Lieutenant

High School Diploma, Hightstown High School, Hightstown, NJ

References: Phillips State Prison- Capt. Blevins 706-***-****

Department Of Children Services- Kim Lafrenier, 770-***-****

NJ Higher Education- Robert Laird 609-***-****

Romona Smalls 609-***-****

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