Technical Support Customer Service

Timothy Purnell

Phoenix, AZ 623-***-**** ***********@*****.***

Professional Summary

Strategic and solutions-focused IT and Security professional with over 7 years of proven experience leading technical support operations, managing high-stakes security environments, and delivering superior customer service. Recognized for independently running IT departments and serving as the go-to problem-solver for technical and operational challenges. Strong communicator with a track record of improving systems, streamlining workflows, and fostering cross-functional collaboration. Committed to driving efficiency, ensuring safety, and elevating user experience through proactive leadership and hands-on expertise.

Professional Experience

Lead Security Officer Allied Universal – TSMC Branch/Puma Warehouse

Oct 2024 – Present

●Managed guard shack logs and provided clearance for inbound/outbound vehicles.

●Primary security lead ensuring site-wide safety protocols.

●Coordinate with site leadership and manage daily security operations.

●Respond to incidents and escalate critical matters to corporate.

Senior Security Officer Superior Protection Services

Feb 2024 – Oct 2024

●Oversaw patrols and safety operations for multiple commercial properties.

●Trained new security officers in procedures and emergency responses.

Security Supervisor Gardaworld Security

Aug 2023 – Nov 2023

●Managed hourly patrol schedules and incident documentation.

●Improved patrol reporting and site protocol documentation.

Security Specialist Rogue Security

Jul 2023 – Aug 2023

●Monitored property security systems and patrolled designated zones.

●Maintained accurate records of activity logs and incidents.

IT & Technical Support Lead Green Mountain Grills (via Fyresite)

Oct 2014 – Aug 2022

●Directed remote IT support and app troubleshooting operations.

●Designed user guides and walkthroughs to streamline customer onboarding.

●Processed equipment replacement orders and resolved escalated tech issues.

Guest Experience & Security Captain Dave & Buster’s, Tempe

Jun 2015 – Jul 2016

●Managed guest safety across dining and game areas during peak hours.

●Assisted with special event setups and resolved guest concerns.

Outbound Sales Representative Dial America, Phoenix

Aug 2016 – Jul 2017

●Handled outbound sales and upsold services to existing customers.

●Resolved customer complaints and supported technical issues.

Team Associate Harkins Theatres, Chandler

May 2012 – Aug 2014

●Provided customer service at box office and concession stand.

●Maintained cleanliness and supported daily theater operations.

Education

Hamilton High School, Chandler, AZ — High School Diploma, 3.7 GPA

Graduated May 2014

Arizona State University — Attended Aug 2014 – May 2015

Core Competencies

●IT Support & Troubleshooting

●Security Protocols & Surveillance

●Customer Service & Client Relations

●Incident Management & Reporting

●Remote Technical Assistance

●Team Coordination & Training

References

Available upon request.

Contact this candidate