Information Technology

Kevin L Dale

Port Richey, FL 727-***-**** **********@*****.***

Professional Summary

IT professional with extensive experience in network troubleshooting, virtualization technologies, and cybersecurity. Proficient in virtualization and server management, with a strong track record of optimizing network performance and delivering technical support. Committed to leveraging technical expertise and problem-solving skills to enhance team performance. Skills

• Network troubleshooting and security • Attention to detail • Switches, routers, and administration

• Virtualization technologies • Technical support and helpdesk operations • Information security and cybersecurity • TCP/IP protocol expertise • Disaster recovery planning • End-user training and support • Patch management strategies • Server management • VoIP configuration • Problem solving • Time management • IT documentation • Windows administration and hardware troubleshooting

Experience

IT/VoIP Technician Digital South Communications July 2023 – May 2025

● Installed hardware components, including servers and memory modules, following best practices.

● Maintained and monitored network services to ensure optimal performance and uptime.

● Troubleshot network connectivity issues with routers, switches, and wireless devices.

● Provided technical support for users on system administration-related issues. IT/VoIP Technician Digital South Communications September 2021 – January 2023

● Resolved customer complaints related to poor voice quality or dropped calls due to faulty equipment or configuration errors.

● Performed regular system upgrades and patching activities on the VoIP network infrastructure.

● Configured, maintained and monitored VoIP network components such as gateways, PBXs, routers, switches and firewalls.

Tek Specialist II CORPTEK April 2019 – February 2021

● Installed and configured various software applications on Windows systems.

● Assisted in installation of new equipment, including routers, switches, and servers.

● Supported users with timely resolution of computer-related queries.

● Provided customers with comprehensive installation activity overviews and site-specific information.

IT Technician CARTA February 2017 – December 2018

● Configured and maintained Windows Server systems, including DNS, DHCP, Active Directory, and Hyper-V.

● Monitored network services and infrastructure to ensure optimal performance.

● Provided technical support for system administration issues to enhance user experience.

● Assisted in developing disaster recovery plans for critical applications and services. Jr. VMware Admin Check Into Cash, Inc September 2010 – February 2017

● Administered over 100 VMs, achieving 99.5% availability for enterprise applications.

● Streamlined deployment processes for VM templates, reducing setup time by 25%.

● Resolved VPN and network issues affecting more than 1,000 locations nationwide.

● Enforced secure access management best practices across virtual infrastructure. Education

Associate of Applied Science: Computer Networking Systems ITT Technical Institute Bachelor of Science: Network Security & Forensics Fountainhead College of Technology Certifications

NSTISSI-4011: National Training Standard for Information Systems Security Professionals CNSSI-4012: National Information Assurance Training Standard for Senior Systems Managers CNSSI-4013: National Information Assurance Training Standard for System Administrators CNSSI-4014: Information Assurance Training Standard for Information Systems Security Officers NSTISSI-4015: National Training Standard for System Certifiers CNSSI-4016: National Information Assurance Training Standard for Risk Analysts

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