Support Technician Help Desk
Resume:
Adam Scott
Rochester, PA **074
***************@*****.***
SUMMARY OF QUALIFICATIONS
-Solutions-oriented IT professional with experience in network administration and client-side support. Virtualization of Windows, and Linux/Unix environments.
-Troubleshoot, repair, and configure wireless AP, NIC, and WAN connections.
-Router/Switch/Network Management
PROFESSIONAL CERTIFICATIONS
CompTIA A+
TECHNICAL EXPERIENCE
Platforms:
Cisco IOS, Microsoft Windows XP/7/10
Hardware:
Cisco Catalyst switches, Cisco ISRG2 routers
WORK EXPERIENCE
Tier 2 Help Desk Technician
Office of Personnel Management
Desk side support of all physical computerized assets
Remote support of onsite and off-site campuses and users through Beyond Trust (Bomgar)
Installation of hardware and software for users
User and Email account creation and administration in AD
Freelance IT Field Support Technician
Workmarket,
-Subcontract work based around a work order/trouble ticket.
-Troubleshoot, inspect, and repair hardware, i.e. Desktop, Laptop, Server, Laser Printer, and Digital Signage.
-Run, terminate, and test Ethernet cabling.
-Install, and configure networking equipment, i.e. Server racks, Keystone, Router, Switch, and 110 POTS.
-Troubleshoot, repair, and configure wireless AP, NIC, and WAN connections.
07/2023 - Present
OI&T Computer Technician
Butler VAMC(Contractor for Booze Allen Hamilton) 05/2021-07/2023
-Desk side support of all physical computerized assets
-Remote support of onsite and off-site campuses
-Installation of hardware and software for individual and group customers
-Imaging of new desktop and laptop assets.
-Tracking of computerized assets in VistA(Reflections Desktop), including assigning hardware to individuals, relocations of hardware and replacement of hardware at site locations.
-Maintaining of computerized asset inventory, both active and decommissioned hardware.
Junior Systems Administration
Housing Authority of Beaver County 12/2018 - 11/2020
-User and Email account creation and administration
-Remote Management of Computerized Assets
-Deployment of standalone Server 16 servers for uploading and storage of security camera footage
-Deployment of Virtualized Server and Workstation OS’s, Win 10, Server 16
-Field Service Support
-Migration of Email to Office 365
-Drafting proposals for hardware and software acquisition and refresh of material assets
Level 2 Support Technician
Merakey 07/2017 - 12/2018
-Field service support
-User administration
-Migration of Email accounts to Office 365
-Hardware and Software support and repair
Level 2 Support Technician 03/2017 - 07/2017
Insight Global (Contract)
-Break/Fix troubleshooting.
-Desk Side support.
-Hardware asset management.
-Image deployment.
Freelance IT Field Support Technician
OnForce, Workmarket, PA, OH, WV
-Subcontract work based around a work order/trouble ticket.
-Troubleshoot, inspect, and repair hardware, i.e. Desktop, Laptop, Server, Laser Printer, and Digital Signage.
-Run, terminate, and test Ethernet cabling.
-Install, and configure networking equipment, i.e. Server racks, Keystone, Router, Switch, and 110 POTS.
-Troubleshoot, repair, and configure wireless AP, NIC, and WAN connections.
01/2015 - 03/2017
Help Desk Support Technician 08/2006 - 04/2008
National Network of Digital Schools (now Lincoln Learning), Rochester PA
Remotely maintained school-issued computer systems
Issued hardware i.e. wireless routers, wireless adapters, and Wacom tablets to remote students.
Performed remote/on-site support of PA Cyber and NNDS issued computer systems for students and internal employees
Responsible for adding computer systems to the Active Directory domain, installation and repair of OS and software, and the setup of local email accounts.
Implemented a Debian Linux server in-house for troubleshooting connectivity issues between school systems and the Blackboard Learning System, which resulted in the saving of time and money for NNDS.
Performed hardware repair and OS re-image and return to end user/customer of HP laptop assets.
Used the call logging applications HEAT and MS CRM.
Assisted Shipping and Receiving, where I gained knowledge and experience using FedEx scales and software for printing shipping and return labels. I also assisted with the unloading of delivery trucks; I utilized a pallet jack and forklift to complete this task.
Network Administrator
US Marine Corps, Twentynine Palms, CA
-Responsible for secure handling of Classified/Secret information for the military.
-Maintained a network with over 100 workstations working at peak performance at all times.
-Built and maintained networks, Cisco router/switch setup, and provided hardware and software troubleshooting for over 300 end users.
-Provided helpdesk support through phone, radio, and e-mail.
-Performed network administration and end-user support while deployed to Iraq in an active combat communications capacity. Some of my rugged laptop computers were over 10 miles away; remote support was conducted in a very austere environment with nontechnical users.
04/2001 - 04/2005
EDUCATION
B.S. Cyber Forensics/Information Security
Robert Morris University, Moon Twp, PA
In Progress
A.S. Cybersecurity
Community College of Beaver County, Monaca, PA
06/2015
USMC Communications-Electronics Course
Twentynine Palms Marine Base, Twentynine Palms, CA
12/2001
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