Customer Service Technical Support

Nancy Triplett-Edmunds

*************@*****.*** Redford, MI, US 313-***-****

WORK HISTORY

Concierge Agent at Dynamic BDC

February 2017 - Present (8.5 Years)

Marketing Support providing services for various Dealerships within the United States. Contact with Customers who leased or financed vehicles with the Dealerships. Documented services and interests via Dynamic BDC system programs. Working from home in a remote setting using up to date software and equipment made it easy for me to navigate through multiple screens while gathering information and concerns from the Customer regarding their experience at the Dealership. Technical Customer Service Agent at AT T

March 2009 - March 2017 (8.5 Years)

Provided technical support in a Call Center environment assisting with Internet access, account security, and network maintenance.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

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SKILLS

Microsoft Windows, To complete

Technical Support, To complete

Customer Relationship Management, To complete

Call Centers, To complete

Customer Service, To complete

Communication Softwares, To complete

Web Browsers, To complete

Problem Solving, To complete

Maintenance, To complete

Remote Desktop Services, To complete

Receptive, To complete

LANGUAGES

English, Native/Bilingual