Customer Service Bottle

ERIN OWENS

*********@*****.*** 267-***-**** Atlanta, GA

EXPERIENCE

I am a Dynamic and personable professional with

extensive experience in upscale nightlife and restaurant environments. Skilled in providing exceptional customer service through personalized bottle service and craft cocktail preparation.

Zanzi Bar – Waitress/ Bartender Aug 2024 -

• Expertly prepared and served hookahs, curating custom flavor blends based on customer preferences.

• Delivered exceptional table service, handling drink and food orders efficiently in a fast-paced, upscale environment.

• Managed guest requests and special occasions such as birthdays or celebrations, ensuring attention to detail and providing a memorable experience for guests.

• Coordinated with bartenders and service staff to ensure smooth and timely delivery of bottles and mixers to VIP sections. Druid Hill Country Club - Bartender Feb 2022- Apr 2023

• Collaborated with event staff to deliver exceptional bar service during private events, weddings, golf tournaments, and corporate functions.

• Assisted with event staff to deliver exceptional bar service during private events, weddings, golf tournaments, and corporate functions.

• Designed and executed custom drinks menus for events, aligning with themes and guest preferences, resulting in positive feedback and repeat bookings.

Cigar City Club - Cocktail Waitress/Bartender Jan 2019– Dec 2021

• Provided attentive and professional service to patrons, taking orders for cocktails, beverages, and cigar selections.

• Promoted premium cigars, cocktails, and spirits, driving increased sales through knowledgeable upselling.

• Contributed to the luxurious ambiance of the cigar bar by maintaining clean and aesthetically pleasing seating area

SCALES 925 – Bottle Server Mar 2014 - Nov 2015

• Ensured smooth execution of bottle service for large parties and special events, enhancing the overall guest experience and contributing to increased sales and tips.

• Drove a 20% increase in sales by promoting seasonal specials, bottle service packages, and premium hookah flavors to customers.

• Delivered exceptional table service, efficiently taking and serving drink and food orders in a high-paced environment.

BLU FLAME – Bottle Server Sep 2013 – Jan 2014

• Provided VIP bottle service to high-end customers, including presenting and serving premium spirits, mixers, and garnishes in a stylish and professional manner.

• Processed customer payments using point-of-sale (POS) systems, handling large sums of cash and card transactions accurately.

• Led bottle service presentations with flair and energy, enhancing the atmosphere of the lounge and contributing to customer enjoyment. EDUCATION

Spelman College, Atlanta, GA

Bachelors of Arts in Economics

Concentration Marketing

SKILLS

• Member and Guest Engagement

• Cleanliness and Health Standards

• Event and Banquet Bar Service

• Cash Handling and Point-of-Sale

Systems

• Bar and Lounge Setup and

Breakdown

• Inventory and Supply Management

• Alcohol and Non Alcoholic Mixology

• Cigar Knowledge and Pairing

Recommendations

• Premium Cocktail and Beverage

Knowledge

• Customer Service and

Communication

• Team Collaboration and Efficiency

• Health and Safety Compliance

• Hookah Preparation and

Customization

SOFTWARE

Toast, Aloha, Square, Clover,

Homebase, Tableau, Google

Analytics, QuickBooks, WordPress,

Microsoft Office (Excel, Word,

PowerPoint, Access),Outlook,

Photoshop,Final Cut Pro X, Adobe

InDesign, Social Media(s)

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