Service Representative Customer

Holli Wilborn

Dallas, TX

*****.*.*******@*****.*** 214-***-****

linkedin.com/in/holliwilborn

Customer Service Representative Summary

Motivated and tech-savvy customer support professional with 10+ years of experience supporting individuals and businesses across technology, communications, and SaaS platforms. Adept at managing inbound and outbound calls, technical troubleshooting, data entry, CRM use, and multi-channel communication in remote environments. Known for empathy, responsiveness, and clear communication.

Core Skills

Customer Support, Inbound/Outbound Calls, CRM Systems, Remote Communication, Data Entry, Written Communication, Technical Troubleshooting, Multi-tasking, Problem Solving, Salesforce, Microsoft Office, Chat Support, Gainsight, Zoom

Professional Experience

Customer Success Manager

Splunk – Dallas, TX

May 2022 – April 2023

Managed customer onboarding and technical support for cloud-based software users.

Resolved 90% of technical escalations within 24 hours via chat, email, and Zoom.

Created customer documentation and guided users through product use and setup.

Technical Account Manager

Splunk – Remote / Dallas, TX

Dec 2019 – May 2022

Assisted users' post-sale with onboarding, troubleshooting, and system configuration.

Led remote client trainings and support sessions, improving adoption by 35%.

Documented cases and worked across teams to resolve service issues.

Business Account Executive

Frontier Communications – Dallas, TX

Apr 2015 – Jul 2018

Managed client accounts, responding to service requests and billing concerns.

Handled inbound and outbound service calls; logged data in Salesforce.

Government Account Executive

Verizon Wireless – Midland, TX

Nov 2013 – Apr 2015

Provided account support and troubleshooting for public sector clients.

Maintained excellent customer retention and addressed tech-related inquiries.

Director of Business Development (Contract)

HDW Consultants – Dallas, TX

Oct 2011 – Present

Supported client accounts through strong communication, data entry, and follow-up.

Education

University of North Texas – Bachelor of Business Administration

Frank Phillips College – Associate of Arts

Dumas High School – Diploma

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