Security Analyst Customer Support
Resume:
*** **** **** ***** ***** TX ***** 760-***-**** **************@*****.***
Matthew A Black
Objective
Looking for a career where I can be challenged in learning new things and grow with a company.
Experience
AVS Technologies Jan 2019 – May 2025 1251 American Parkway, Richardson Tx 75081
I was a Level 2 security analyst, I worked with Amag, Lenel, and complete view. I am certified in Amag and Lenel installing readers, cameras, inputs and out puts in the security software for data centers, I also installed Amag, Lenel and complete view on operational servers and workstations. Providing customer support globally to security officers correcting programming, hardware, and server errors.
Fujitsu: October 2015- July 2018 2821 Telecom Parkway Richardson TX 75082 Office 469-***-****
I was the QM (Que manager) and the (Process Controller). In this position I helped manage our call que making sure associates were not in red to log and assist with trouble calls. My other responsibilities was to manage out tickets that were sent out to resolvers I assisted in up keeping these tickets gathering notes making sure they did not go red and keeping the resolvers and users updated on information needed to help resolve tickets faster.
I work with Active Directory and VPN daily, we use is Citrix, Cisco, Triole, Mainframe, and VDI. We help with fist level trouble shooting. This was dealing with the AD issues, resetting passwords, troubleshooting various computer issues, helping with distribution list issues.
Staples Command Center deck at Fujitsu
I worked two projects on this desk. The first project was Ship Center replacements. We were working directly with the install tech. We would build the image to be loaded on to the new device.
On the second project I worked with the tech on RTR Servers replacements. I would back up the old server and load the image on the new server. We also would assist the tech with all the steps on shutting down and installing the new server.
We worked with Staples Citrix, SCCM, s tools, command lines, Infoblox (tool for updating MAC addresses), Big fix, we would also remote into the server to ensure that the images have been completed. Everything would be handled in a professional and timely manner
United States Marine Corps June 2006-Febuary 2013 Camp Pendelton California
TEAM LEADER
Maintain accountability of Marines anywhere from 4 to 50 at a time.
Continuously trained and taught Marines.
Maintained accountability over essential gear.
Set rules, regulations, discipline, and maintaining high morale
Education
2002-2006
2014-2016
2017-2019
High school diploma.
Associates in Software Development
Amag Certified
Lenel Certified
Kaufman High School
ITT-Technical institute
DeVry University
Kaufman Texas
Richardson Texas
Irving Texas
From Itt-Tech
References
Brian Anderson Gunnery Sargent USMC former Platoon Sargent during December 2006 to January 2010.
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Logan Sanders Worked with at AVS Technologies
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Jake Walker Worked with at AVS Technologies
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