Project Manager Management

Ann McPhillips, PMP CPMAI MBA

+1-520-***-**** ***.**********@*****.*** Phoenix, AZ, USA linkedin.com/in/ann-mcphillips-pmp-csm PROFESSIONAL SUMMARY

• Highly accomplished global enterprise program leader with over 10 years of demonstrated ability to successfully deliver solutions that increase revenue and optimize operational efficiency.

• Proven skills in managing enterprise programs and multiple concurrent projects from inception to rollout and ensuring cross-functional collaboration and team building with diverse stakeholders (business, product, IT, vendors, etc).

• Cognitive Project Management for Artificial Intelligence (CPMAI) certified, and 4 years of experience leading innovative digital transformation efforts involving Generative AI, Agentic AI, and other data science solutions.

• 10 years of enterprise implementation specialty including multiple Cloud/SaaS services (AWS, GCP, Azure, AEP, AEM, Salesforce, etc.); multiple complex data integrations and migrations (ETL/ELT); and advanced analytics.

• Refined PMLC and SDLC leadership skills including comprehensive planning, estimating, tracking, resource, cost, issue, risk, scope, and change request management, and a strong executive-level presence.

• Adept at many different PM tools including MS Project, Jira, etc. and with leveraging Gemini, Copilot, ChatGPT and other AI tools for increasing efficiency in creating key project documentation and communications. PROFESSIONAL EXPERIENCE

TEKsystems Phoenix, AZ, USA

Sr. IT Program Manager Jul 2023 - Dec 2024

Served separate consulting assignments for TEKsystems as a Senior Project Manager and Scrum Master at Labcorp, and a temporary Senior Program Manager and Agile Coach for Motorola Solutions International (MSI) leading full PMLC (initiation, planning, execution, monitoring and controlling, closure), applying Agile hybrid Scrum and Kanban methodologies, interpersonal skills, communication skills, and effective communications.

• (Jul '24 - Dec '24) Accelerated EDH, EDW, DaaP and other data science solution deliveries for MSI's Actionable Data Insights

(ADI) Program through clear request prioritization processes across 13 business areas, and strong cross-functional leadership of 9 data relationship managers, multiple offshore scrum teams, and SMEs (business, IT). Custom development, AWS, SaaS, etc.

• (Jul '23 - Jul '24) Achieved a greater than 5% increase in Labcorp’s overall 2024 revenue following successful completion of a fast-paced global B2C digital experience (DX) corporate website UI/UX redesign and backend Generative AI-driven Clinical Decision Support integration which enhanced medical lab self-service offerings and features.

• Successfully led teams to delivery of over 85 cloud/SaaS, data migration, data science (Gen AI, ML, NLP, AI agents), data analytic, and DaaP initiatives on time and within budget solutioned on major technology platforms including GCP, AWS, AEP, AEM, Azure, Tableau, etc.

• Optimized project delivery and resource forecasting for remote teams by establishing detailed project plans, schedules and roadmaps, prioritization of project requests from multiple business areas (specific to MSI), employing communication skills and interpersonal skills for stakeholder alignment, and leveraging Jira, eazyBI, and other tools including Word, Excel, and PowerPoint for KPI reporting and effective communication.

Choice Hotels International Scottsdale, AZ, USA

Program Manager III Sep 2020 - Jul 2023

Led full PMLC delivery of multiple complex, global, enterprise-scale technology projects and programs applying hybrid Agile methodologies (Scrum, Kanban, etc) and applying Jira, Confluence, ServiceNow, MS Teams, various MS O365 tools, MS Project, Smartsheet, KPIs, OKRs, Dashboards, etc.

• Increased global enterprise-wide loyalty program participation by over 25% following the successful delivery of the 2023 Choice Privileges Mastercard program, implementing several complex data migrations, API integrations, mobile app releases, and UX/UI updates on CHI's Generative AI-driven Adobe Experience (AEP, AEM) platform leveraging Data Science and Machine Learning for marketing content generation, etc. Applied hybrid Scrum@Scale scrum of scrum principles to manage resolution of key integration dependencies between Choice Hotels and Wells Fargo.

• Increased revenue uplift for CHI by greater than 10% and optimized property launch efficiency by 40% in 2021 within the first 6 months following delivery of an industry-awarded, enterprise-wide SaaS revenue management system solution utilizing Generative AI (ML, DL, NLP) with Data Science methods.

• Cross-functional leadership of multiple vendors, contractors, SMEs across every IT and operational disciplines, and scrum teams to deliver solutions on multiple Cloud platforms (emphasis on AEP, AEM, Salesforce, AWS). TEKsystems Southfield, MI, USA

Sr. IT Program Manager Oct 2017 - Sep 2020

Served multiple senior project management consulting roles in hospitality, finance, and utility industries. Applied multiple skills including cross-functional leadership of matrixed resources; management of large, complex enterprise- wide technical implementations involving API integrations, data migrations, and application upgrades/replacements; Agile hybrid (Scrum, Kanban, SAFe, Scrum@Scale; LeSS); Jira; Confluence; Slack; Rally; ServiceNow; MS Project; Smartsheet; and various MS Office and O365 Office tools.

• (Nov '19 – Sep '20) Led full PMLC (initiation, planning, execution, monitoring and controlling, closure) and collaborative leadership of matrixed resources for multiple large, complex Agile implementations for Choice Hotels across Revenue Management, Opening Services, and Franchise Services teams. Custom application, SaaS, AWS, etc program implementations.

• (Jan – Sep '19) Cross-functional leadership responsibilities involving significant focus on scheduling, critical path analysis, and program controls (risks, issues, actions, etc.) for Ally Bank’s program leadership delivery task force team for the final months of a greater than 4 yr complex financial asset system replacement project of greater than 200 matrixed resources and ensuring compliance with SOX, AML, ECOA, GAAP, IFRS, etc. standards.

• (Oct '17 – Dec '18) Program Management leadership of a matrixed team of greater than 100 vendors, contractors, and SMEs for the completion of a $250M+ enterprise-wide Supervisory Control and Data Acquisition (SCADA) system replacement effort from ABB Ranger to OSI monarch for ITC Holdings Corp. Improved transmission service reliability, system redundancy, system performance, and system communications/monitoring for bulk electric energy transmission operations across 700+ RTUs and a 15,800 circuit-mile service territory.

OpenLogix Bloomfield Hills, MI, USA

IT Program Manager Aug 2016 - Oct 2017

Achieved 100% timely enterprise-wide NERC CIP Low Impact (LI) regulatory compliance goals following project management and full PMLC leadership of multiple DTE Energy physical and electronic security infrastructure upgrades at 22 critical data centers, wind farms, and power plants.

• Cross-functional leadership of 100+ matrixed SMEs from various business and IT disciplines and vendors.

• Delivery success greatly supported through application of interpersonal skills, communication skills, effective communications, dependency and risk management and mitigation skills, and hybrid Waterfall iterative methodology using Primavera, MS Project, and multiple MS Office suite tools.

Accenture Boston, MA, USA

Sr. IT Project Manager Mar 2016 - Jun 2016

Project Management consultant lead of a cross-functional team of contract SMEs assembled to create a large, complex SCADA system replacement and overall project plan proposal for Arizona Public Service (APS). Sharp Decisions Tempe, AZ, USA

Sr. IT Project Manager Aug 2015 - Mar 2016

Project Management consultant responsible for full PMLC cross-functional leadership of multiple IT moderate to large scale projects for Blue Cross Blue Shield AZ (BCBS AZ) applying interpersonal skills, communication skills, Agile hybrid methodologies (Scrum, Kanban), ServiceNow, MS Project, MS Office tools, etc. CERTIFICATIONS

Project Management Professional (PMP) certified through June 2028 Cognitive Project Management for Artificial Intelligence (CPMAI) June 2025 Certified Scrum Master (CSM) - former; 2011 – 2013 ITIL v3 EDUCATION

George Washington University, VA Oakland University, MI Central Michigan University, MI Master's, Project Management Master's, MIS Bachelor’s, Marketing SKILLS

Project Management Skills: Project Lifecycle (PMLC: initiation, planning, execution, monitoring, controlling, post-production support, closure), Software Development Lifecycle (SDLC: planning, design, testing, deployment, maintenance), Agile, Agile Hybrid, Scrum, Kanban, Waterfall, Project Management, Program Management, Scope Management, Risk Management, Dependency Management, RAIDD (actions, issues, risks, decisions, dependencies), Change Management, Budget Management (forecasting, actuals, accruals, capitalization), Stakeholder Management, Schedule Management, Roadmaps, QA Planning & Coordination, Metrics, KPIs, OKRs, Dashboards, RFPs, SOWs, SAFe, Prompt Engineering Implementation Leadership Specialties: Data Migration, Cloud/SaaS, APIs, AEP, AEM, Digital Experience, AWS, Azure, GCP, Data Science, Generative AI, Agentic AI, DevOps, CI/CD Soft Skills: Leadership, Cross-Functional Leadership, Decision-Making, Mentoring/Guidance, Adaptability, Accountability, Ownership, Communication Skills, People Skills, Interpersonal Skills, Team Building, Negotiation, Conflict Management, Problem- Solving, Critical Thinking

Tools: Jira, Confluence, Clarity, Rally, Primavera, Planview, Asana, Monday.com, ServiceNow, MS Project, MS Office and O365

(Outlook, Word, Excel, PowerPoint, OneNote), Visio, Google Workspace (Docs, Sheets, Forms, Slides), Meeting Tools (Meet, Teams, Zoom, etc.), Copilot, Gemini, ChatGPT, ChatBoxAI; MySQL; PowerBI; Tableau

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