Customer Service Representative
Resume:
Associate Of Arts:
Psychology
Texas Southmost College
Brownsville, TX
*********@******.***
Olmito, TX 78575
Skills
• Customer Service
• Multi-Tasker
• Bilingual
• Remote communication tools
• Team Management
• Problem Resolution
• typing speed 45 wpm
Education And Training
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
TaskUs - Customer Service Representative
San Antonio, Texas
08/2024 - Current
Advanced Call Technologies - Customer Service Agent Brownsville, TX
04/2023 - 05/2024
Target - Beauty Consultant
Brownsville, TX
10/2020 - 05/2023
Marcela Castillo
Summary
Experience
• Provided accurate information about loans and mortgages Developed strong relationships with customers by providing personalized assistance and support
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• Problem solved online banking issues
Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues
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Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
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Handled 50+ calls daily per shift, resolving billing issues and product concerns with efficiency and empathy.
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Utilized knowledge base to answer inquiries from customers quickly and effectively
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• Recommended appropriate products to meet customers' individual needs Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
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Fostered clean and sanitary work environment to protect customers and staff from infection
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Capitalized on upselling opportunities for additional products and services to increase sales numbers
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Showed customers how to apply makeup and other products to achieve desired looks
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Contact this candidate