Data Entry Care Coordinator

AUTUMN STIVERS

*** * ****** **** ****, TX ***** 817-***-**** **************@*****.***

SUMMARY

Highly motivated individual that excels in organizing, prioritizing and multi-tasking in a business driven fast paced environment. Strong administrative skills including, multiline phone systems, data entry, records keeping, patient management and optimizing office workflows. Versatile and most importantly dependable administrative professional who is excited to bring knowledge and experience to a new organization.

COMPUTER SKILLS

·Proficient in Microsoft Office

Microsoft Word 2024

Microsoft Excel 2024

Microsoft Outlook 2024

EXPERIENCE

August 2023 - Present

July 2022 –

April 2024

February 2022-

August 2023

June 2021-February 2022

January 2013 – October 2021

March 2012-Present

Personal Care Taker, The Girling VA Agency

·Preparing meals

·Feeding, bathing, dressing, exercising client

·Light House Work. Laundry, shopping for household items

·Personal escort to medical appointments

Customer Care Coordinator, Carington Benefits Solutions

·Maintain Accounts: payments on accounts & insurance benefits breakdown

·Claims Benefit Specialist

·Customer service & problem solving

·Answer all inbound calls in timely manner while holding above average percentages on maintaining calls

Process Fulfillment Representative / Scheduler / Patient Referral

·Completed clerical duties and tasks for clinic administration

·Plan, coordinate and carry out patient care operations.

·Address patient requests and needs in a professional manner.

·Respond to patient concerns timely and ensure patient satisfaction.

·Managed 75+ in bound phone calls on multiline phone system

·Accurately and thoroughly document patient interaction details into system during phone calls

·Schedule patient appointments and make reminder phone calls.

·Verified patient insurance coverage / copays etc.

·Maintain patient medical records up-to-date, confidential and secure

·Obtain insurance information from patients, process patient billings, and collect payments.

Front Desk / Scheduler, Texas Health Care Physical Therapy

·Greets patients and visitors into the office in a prompt, courteous and professional manner

·Answer and handle all phone calls in a friendly and efficient manner.

·Check in patients and collect personal, medical, and insurance information

·Create and prepare new/current patient charts and profiles

·Check out patients, calculate and collect co-pays, deductibles and other out of pocket amounts at time of visit

·Schedule, reschedule, and verify patient appointments; schedule appointments

·Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.

·Use Nextgen and Advanced MD software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.

Private Investigator, Morrison Investigation

·Investigate personal characteristics or activities of individuals.

·Observe and document activities of individuals to detect unlawful acts or to obtain evidence for cases.

·Interview people to obtain information about actions or status of individuals

·Testify at legal or legislative proceedings

·Question persons to obtain evidence for cases of divorce, child custody, or information about individuals' character or financial status

·Search computer databases, credit reports, public records, tax or legal filings, or other resources to locate persons or to compile information for investigations

Administrative Event Coordinator, The Orchard-Event Venue

·Facilitate and plan the Client's event by providing a climate of hospitality and ensuring the event runs smoothly.

·Provide administrative and operational support to the owner.

·Coordinate and monitor event timelines and ensure deadlines are met.

·Train new and current employees for each scheduled

May 2012- August 2012

Archives Administrator Aid, Federal Records Center

·Providing reference services to the I.R.S.

·Acquiring or receiving records and related material officially or legally transferred to a records or manuscript depository, or an archive.

·Preserving and keeping the records intact, and insuring that they are maintained and kept properly

·Upload records in Microsoft Excel and create spreadsheets for review and editing.

April 2010- Present (Seasonal)

Waitress/Bartender, Auggies Sunset Cafe

·Take orders and provide information about menu items to customers.

·Ensure order quality and quantity prior to serving and that continued service is managed during the course of the meal

·Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

EDUCATION

2022

2004-2006

2000-2002

Call Center Associate Certification, Management and Strategy Institute

General Education, Tarrant County College

General Education, Weatherford College

1997-2000

General Diploma, Azle High School

REFERENCES

The Orchard-Event Venue Manager: Heidi Nettles, 817-***-****

100 Orchard Lane Azle, TX 76020

Auggies Sunset Cafe Owner: Sheila Pierce, 817-***-****

6172 Park Road Ft. Worth, TX 76135

Federal Records Center Supervisor: Vicki Goolsby, 817-***-****

1400 John Burgess Blvd. Ft. Worth, TX 76140

Contact this candidate