Customer Service Problem Solving

SANDRA K RANILOVICH

***** ******** *****, *******, ** 48152 734-***-**** ***********@*****.***

PROFESSIONAL PROFILE:

Award winning mortgage banking expert with 21+ years.

Consistently exceeds monthly, quarterly and annual goals.

Superb relationship building skills – unique/natural ability to assess client needs.

Sharp analytic, problem solving and presentation skills.

Effective oral and written communication skills.

Skilled mentor.

Organized, detail oriented, dedicated with positive attitude.

PROFESSIONAL EXPERIENCE:

SKR Accounting Solutions, LLC 01/25 - current

Mortgage Banker (Executive and Senior)

Filo Mortgage, LLC 10/22 - 03/24

Midwest Mortgage Lending 07/22 – 10/22

Finance of America 01/20 - 07/22

JG Wentworth 10/16 - 12/19

Caliber Home Loan 04/16 - 09/16

Homesite Mortgage 02/15 – 03/16

RoundPoint Mortgage 11/13 – 02/15

Towne Mortgage 06/13 – 08/13

Chase 01/13 – 05/13

Quicken Loans 06/04 – 12/12

Chosen to be a founding member of pilot programs for Purchase Specialty team and Partnership Programs with First Tennessee and First Horizon Banks. Also member of the team specializing in Schwab relationship programs.

Top performer as measured by monthly MRQ scores which measure client satisfaction after the close of the loan. Personal annual average = 95% or greater.

Responsible for establishing and developing relationships with realtors to sell/familiarize them with lender for the purpose of obtaining referrals.

Assess client needs for new home purchases and/or home refinance; recommended mortgage product(s) – including HARP; determined if clients met qualification criteria and provided pre-approval documentation.

Maintains relationship with client and realtor(s) – both buyers and sellers – before, during and after closing.

Acted as client liaison and main point of contact for internal communication with client care specialist, underwriters, capital markets, closing care representatives and when needed suspense analysts and/or solution consultants.

Regularly assigned to mentor new mortgage bankers both formally and informally.

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