Customer Service Accounts Receivable
Resume:
CLAUDETTE J. SPRINGS
Chicago, IL **************@*****.*** 630-***-****
PROFESSIONAL SUMMARY
Dedicated and results-oriented professional with over 30 years of experience in customer service, credit, and collections. Adept at managing credit responsibilities, reducing delinquency, and establishing effective communication channels with customers. Proven track record of positively impacting revenue through strategic credit management and exceptional customer relations skills. Seeking a challenging role to leverage extensive expertise in serving existing customers while building long-term relationships with prospective clients.
SKILLS
Microsoft Outlook 365
Microsoft Excel (VLOOKUPs, pivot tables, etc.)
Microsoft Word, PowerPoint
Skip Tracing
Google, Zoom, Teams
Customer Service, Accounts Receivable,
Collections
Bankruptcy
Sage Intaact, D365
Adobe Reader
PDF Converter Enterprise App
OnDemand Invoicing System
ERP – SAP, TPX20
Type 30 wpm
Duns & Bradstreet, Synchrony
WORK EXPERIENCE
April 2024 – March 2025 Corcentric Downers Grove, IL (Hybrid)
Senior Collections Analyst (Contract through Experis/Jefferson Wells - ManpowerGroup)
•Initiated collection calls to customers and resolved client billing issues.
•Portfolio consisted of 738 accounts
•Collected on payment transactions ranging from $65,000 and higher
•herIdentified and addressed account delinquency concerns, reducing past due balances.
•Monitored assigned accounts and collection reports, ensuring timely follow-ups.
•Recommended accounts for hold or escalation to collections based on payment behavior.
•Conducted reconciliations on large volumes and researched customer deductions.
•Maintained documentation of customer communication and prepared reports for management.
•Reviewed credit limits for new and existing accounts.
•Utilized ERP (MS D365) and customer portals for efficient payment processing.
•Provided coaching and navigation assistance for Corcentric portal users.
•Analyzed and sourced process improvements, automation, and payables management strategies.
2022 - 2023 Jon-Don, LLC Roselle, IL
Credit and Collections Representative
•Managed credit responsibilities in accordance with established company procedures, facilitating credit limits up to $100,000.00 with net terms (30, 60, 90).
•With a portfolio totaling over 1 million dollars with over 2,000 accounts
•Successfully minimized delinquency, reduced Days Sales Outstanding, and limited bad debt exposure by implementing effective credit management strategies.
•Conducted extensive communication with customers, both via telephone and written correspondence, to resolve unpaid accounts.
•Proficient in researching payments, returns, credits, and applying adjustments as needed.
•Processed over 200 checks daily in accounts receivable.
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2019 – 2022 United Parcel Service Addison, IL
Intermediate Collections Associate
•Executed collection responsibilities in line with company procedures, positively impacting cash flow and minimizing delinquency.
•Maintained extensive communication with customers through telephone and written correspondence to resolve unpaid accounts.
•A portfolio over 5,000 accounts, balances as high as $4 million
2017-2019 PLS Financial Solutions Oak Brook, IL
Customer Service Representative
•Collected on current and past due accounts while providing proactive and superior customer service.
•Effectively minimized bad debt through resolution of delinquent loan accounts primarily by phone.
2016- 2017 Carson Pirie Scott Lombard, IL
Sales Associate
•Marketed new products, credit options, and promotions.
•Conducted public relations activities to increase store sales.
•Initiated and leveraged sales opportunities with existing and prospective customers.
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1986–2016 AT&T Oak Park, IL/Chicago, IL
Customer Account Specialist (1995 – 2016)
Executive Appeals Representative (1993 – 1995)
Collector (1990 – 1993)
Billing Specialist (1986 – 1990)
EDUCATION
1984–1985 Certificate in Business Administration (Training Inc.) - Chicago, IL
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