Customer Service Compliance Specialist
Resume:
Lizeth Almanza
****************@*****.***
**** ********* **, *****, ** 75023
SKILLS
Fluent and proficient in both English and Spanish. Customer service experience in several industries, such as retail and office environments. Customer service-oriented and self-motivated with attention to detail in all professional matters. Proficient in Microsoft Office and Adobe Creative cloud. Experience with both Mac OSx and Windows OS.
EDUCATION
Undergraduate Student Collin College 08/2018 – 05/2019 Class of ’18 Graduate Plano Senior High School 08/2016 – 06/2018 WORK EXPERIENCE
US MED
Compliance Specialist 1. 01/2023-Present
Dallas, TX. Contact: Stefanie Blaya- 305-***-****
Retrieve audits and maintain computer reports.
Assists in making phone calls to retrieve medical records for Audits. Works with others in the organization as appropriate to develop an effective compliance training program.
Determine best practice and oversee the implementation of consistent procedures across all teams
Experienced understanding of service management in corporate environments including.
Ability to successfully integrate continuous improvement efforts into daily tasks. Contractor Robert Half Intl. 08/2020 – 01/2023
DFW, TX Contact: Melodie – 469-***-****
Completed 5 separate assignments in different industries. Performed inventory using SKU numbers on hundreds of items on several occasions. Performed receptionist duties & scheduled appointments for customers. Handled inbound and outbound calls to parents regarding children's school bus routes. Performed payroll duties and followed spreadsheets. Handled inbound calls regarding retirement accounts for customers nationwide. Cashier World Market 09/2021 –02/05/2022
Plano, TX Contact: Amanda – 972-***-****
Perform cashier duties by assisting customers with their purchases. Assisting an average of 50+ customers per day.
Assisting customers with decision making on products. Place inventory on shelves in strategic areas to maximize product sales. Cashier Zara 06/2019 – 05/2020
Dallas, TX Contact: Elvin – 469-***-****
Performed cashier duties including daily balancing. Assisted an average of 100+ customers per day.
Kept the sales floor organized and recommended merchandise display styles to management. Organizing inventory rooms, and maintaining a well kept workspace. Aided spanish-speaking customers with their purchases. Protected store assets and merchandise by adhering to company standards of operation. Sales Associate Forever 21 11/2018 – 03/2019
Plano, TX Contact: Antoine – 972-***-****
Assisted an average of 100+ customers per day in finding or selecting items. Maintained attractive merchandise displays, ensuring strategic placement to maximize sales. Kept the sales floor organized and maintained for a premier shopping experience. Aided spanish-speaking customers with their purchases. Protected store assets and merchandise by adhering to company standards of operation. Receptionist Sears Driving School 03/2018 – 11/2018 Plano, TX Contact: Kathy – 972-***-****
Handled inbound and outbound calls with an overall customer satisfaction score of over 90%. Welcomed customers, checked them in and directed them to their classes. Performed administrative and clerical tasks.
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