Customer Service Representative
Resume:
LaDajia Smith
Dallas, TX *****
************@*****.***
Work Experience
Customer Service Representative
Alacrity Solutions-Dallas, TX
September 2024 to January 2025
Handle insurance calls, ensuring customer satisfaction and effective claims processing.
• Facilitate communication between insured and adjusters, enhancing service efficiency.
• Assist policyholders with claims, mitigation, and policy updates for seamless resolution.
• Provide accurate information and support, improving customer trust and retention.
• Streamline claims process, contributing to improved customer experience and loyalty. Customer Service Representative (remote)
Genentech-Dallas, TX
April 2023 to August 2024
• Facilitating customer insurance inquiries remotely at Genentech
• Securing optimal benefits for clients
• Leveraging collaborative approach in team settings
• Support customers in navigating complex insurance coverage, ensuring clarity and satisfaction. Savings Specialist (remote)
Genpact-Richardson, TX
January 2022 to March 2023
• Managed customer inquiries at Genpact as a Savings Specialist
• Delivered comprehensive product knowledge and account services
• Showcased analytical skills in account maintenance
• Resolved customer issues remotely, enhancing customer satisfaction
• Maintained meticulous records of client interactions to ensure accuracy in account management. Education
High School Diploma
Skyline High School - Dallas, TX
August 2015 to June 2019
Skills
• Account Management
• Microsoft Office
• Customer Service (4 years)
• Sales (4 years)
• Marketing
• English
• Adobe Illustrator
• Computer skills (4 years)
• Fluent
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