Customer Service Representative

Kelly Perez

Gainesville, GA *****• **********@*****.*** • 404-***-****

OBJECTIVE:

To obtain an administrative position that allows the use of my background, skills and education to contribute to the future success of the organization while allowing opportunities for professional growth.

SKILLS:

• Bilingual (English and Spanish)

• Both written and verbal

• Excellent Customer Service

• Active listener

• Empathetic toward customers

• Effective Communication

EXPERIENCE:

Murray Plastics Gainesville, GA. September 2015-Present Customer Service Representative

• Answer phone calls, emails, chats regarding the company’s capabilities.

• Provide support to sales team during new projects.

• Keep customers informed and up to date with current projects.

• Verify that shipments are shipped properly and in a timely manner.

• Resolve customers’ issues if products received are defective or incorrect.

• Send out payments to vendors.

Interactive College of Tech. Gainesville, GA September 2008 – March 2015 Database Operator/Registrar February 2010- March 2015

• Input the student’s personal and confidential information into the system.

• File highly confidential student information.

• Assist Campus Director and Director of Admission with the enrollment of our students.

• Assign student numbers once the student file is accurate and complete.

• Responsible for sending out acceptance letters to new student body.

• Send out official transcript requests.

Front Desk and Office Assistant July 2009-February 2010

• Assist Campus Director and Admissions Representatives during the enrollment process.

• Answer calls promptly and courteously, file highly confidential documents, order supplies, create files.

• Schedule and confirm appointments.

• Greet visitors in a pleasant, professional, and helpful manner.

• Maintain lobby area organized.

Financial Aid Manager Assistant September 2008-June 2009

• Receive and post the student’s monthly payments.

• Verify references for loan applicants.

• Enter on-line FASFA and calculated monthly payments for prospect students EDUCATION:

Interactive College of Technology July 2008 - July 2009 Accounting Diploma

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