Case Management Continuous Improvement
Resume:
PROFESSIONAL SUMMARY
Experienced in implementing strategies to enhance team
performance and quality, skilled in communication and collaboration across teams. Proven track record in case management and documentation management, ready to
leverage these skills as a Clinician/Re-Entry Specialist. Committed to supporting client success and continuous improvement in re- entry initiatives.
Specialist with proactive approach to leadership, consistently driving team achievement and success. Articulate
communication skills ensure clear and effective collaboration across all levels. Ambitious and forward-thinking, determined to excel in every task. Optimistic and assertive, always pursuing excellence in professional endeavors.
EXPERIENCE
Clinician/Re-Entry Specialist
June 2024 - Present Spectrum Health Systems, Middleton, MA Family Partner
February 2021 - May 2024 Lawrence Criminal Institute, Lawrence, MA
Case Manager
January 2016 - August 2021 Old Colony YMCA, Lawrence, MA
Implemented strategies to improve performance, accuracy, and quality.
•
Leveraged strong communication skills to build relationships with clients.
•
Coordinated with cross-functional teams on projects and initiatives.
•
Maintained accurate records of client interactions in order to provide a comprehensive picture of each case's progress over time.
•
Implemented evidence-based practices to enhance well-being outcomes for children and families.
•
Provided direct case management services including home visits and community based activities.
•
CONTACT
****************@*****.***
Derry, N.H. 03038
SKILLS
• Customer relations
• Documentation management
• Team collaboration
• Continuous improvement
• Team performance improvement
• Teamwork and collaboration
LANGUAGES
Spanish
Native
•
English
Native
•
NANCY VELAZQUEZ
CLINICIAN/RE-ENTRY SPECIALIST
Participated in team meetings to discuss case management strategies for individual cases.
•
Educated clients on available community resources and how to access them effectively.
•
Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
•
Maintained accurate records of client progress and documentation of all contacts with clients.
•
Maintained clients' records by reviewing case notes and logging events and progress.
•
EDUCATION
Master of Arts (M.A.) in Substance Use Counselor Candidate Expected graduation March 2026
Grand Canyon University, Phoenix, AZ, US
Bachelor of Arts (B.A.) in Criminal Justice/Human Services March 2014
Colorado Technical University, Colorado Springs, CO, US Associate in Arts (A.A.) in Criminal Justice
June 1991
Northern Essex Community College, Haverhill, MA
REFERENCES
References available upon request
Contact this candidate