Product Support Technical Services
Resume:
Prasad.K
********.***@*****.***
Professional Summary:
Overall 8+ years of experience in software industry in design, development and admin activities involving requirement analysis, implementations, testing and reporting of various client server-based applications.
Experience in IAM SailPoint development, testing, integration, and implementation.
Experience in requirement gathering, feasibility study and technical/functional documentation.
Managed projects for design, configuration, and implementation of SailPoint, including coordinating with vendor leadership, technical services leadership, and end user customers.
Worked with vendor’s Product Support teams to resolve issues (defects, bugs, enhancements-fixes) with product.
Performed Integration with multiple applications such as AD, ServiceNow, Workday, Database connectors, Webservices, MSSQL, Flat File JDBC & LDAP etc.
Installation configuration and upgrade of SailPoint application across all environment’s development, stage, and production.
Configuring the Applications (Authoritative and Non-Authoritative) using AD, Flat file, and JDBC connectors to load the Identity Cubes.
Good Experience with the Life Cycle Manager while requesting additional access and managing accounts.
Worked on Certification implementation in SailPoint IIQ.
Experience in RBAC (Role Based Access Control) analysis and implementation.
Extensive experience in developing applications using Java and J2EE components.
Develop monitoring and alerting solutions using PowerShell to proactively identify and resolve issues in infrastructure and applications.
Use Bean Shell and Java to customize workflows and extend functionalities in applications, such as identity governance solutions or custom enterprise software.
Experience in working with Application Servers like Apache Tomcat, Web Logic, JBOSS.
Exceptional analytical, oral, written, interpersonal, and trouble shooting skills.
Hands on experience on Identity Governance and Administration for aggregating application and system data for access certification.
Involved in configuration and manage CyberArk Vault, ensuring secure storage and rotation of sensitive credentials for privileged users.
TECHNICAL SKILLS
Languages
Java, J2EE, SQL.
Identity and Access Management Systems
CA IDM, SailPoint IdentityIQ (Life Cycle Management, Compliance Management, Identity Management, Certification Management, Report Management).
Database
MYSQL, Oracle DB, Sybase ASE.
Web Technologies
XML Schema, DTD, REST, SOAP, JSON, JavaScript, AJAX, JPA, JSP, Servlets, JNDI, and Java Beans.
Web/Application Servers
JBoss and Apache Tomcat6/7/8, J2EE Application Server, Sun Java Application Server.
Frameworks
Struts, JSF and jQuery.
PROFESSIONAL EXPERIENCE
Micron Sep 2022- Present
SailPoint IIQ Analyst
Responsibilities:
Implemented migration of Identity Access Management from OIM to SailPoint Identity IQ.
On boarded various types of applications including but not limited to Workday, Active Directory, JDBC, LDAP, Delimited etc.
Set up SailPoint IIQ policy server on 4 environments (Dev, QA, UAT and Production).
Worked as SME for business-critical tasks for data migration and business process testing. Involved in upgrading IIQ, applying patches, fixes.
Implemented Access Request Approvals in SailPoint.
Created Roles, Roles Membership criteria, and Access profiles using Bulk Role Import.
Created different types of reports Daily provisioning Reports, LCS Hire, Rehire, and Active Reports.
Created different types of certification like Advanced, Manager Certification, and Entitlement Owner Certification, AGP and RCC etc. and certification Rules.
Worked in create, update, delete account profile and Identity Profile.
Establish custom rules like Correlation, Build Map and Workflows as per business needs.
Developed custom workflows, rules, reports, quick links, forms, audit events etc.
Worked with SailPoint rules like birthright, correlation, customization, after and before provisioning rules and custom rules.
Authentication and authorization frameworks, such as MFA and SSO.
Ensure Azure AD Connect is working smoothly for syncing identities between on-prem AD and Azure AD.
Build automation scripts for regular audits, reports, and alerts on privileged access violations or misconfigurations.
Environment: SailPoint8. 0, Java, Oracle, Apache Tomcat, DataStage, UNIX, MySQL, CA IDM, jQuery, CyberArk PAM, PSM, AD.
3I Infotech Aug 2021-Sep 2022
IAM Developer
Responsibilities:
Designed and deployed Identity & Access Management solution to improve user experience, meet compliance, and reduce costs.
SailPoint IIQ Installation and Configuration as required by the design solution.
Implementation of Self-Service features, Password features (PTA, forgot password, Change Password), provisioning feature, configuring various roles and policies in SailPoint.
Experience in Production roll out plan and monitor the system.
Experience in developing scripts for custom development using SailPoint APIs and developing a UI for custom solutions.
Worked as SME for business-critical tasks for data migration and business process testing.
Frame set up for Role mining, Role Based Access Control (RBAC), Entitlement Management and Identity Management.
Involved in Application development by using connector configurations like Oracle unified directory, delimited, DB, SAP, and Active Directory etc.
Involved in the upgradation of SailPoint.
Configure and maintain CyberArk Privileged Session Management (PSM) to monitor and record privileged sessions across critical systems.
Developed a custom form in the SailPoint UI so that various admins can create user accounts manually through UI and provision users.
Provided use cases and business processes for support groups on role, entitlement, provisioning and deprovisioning.
Worked with Reports and Custom reports. And worked with accelerator pack in SailPoint.
Develop reports and dashboards that provide actionable insights into identity and access risks, entitlement overages, and anomalous access behavior.
Integrate Single Sign-On (SSO) solutions using SAML and OAuth across internal and external applications to ensure a seamless and secure user experience.
Design and configure Multi-Factor Authentication (MFA) solutions for enhanced security, ensuring compliance with organizational policies.
Birla Soft Sep 2017–Aug 2021
SailPoint IIQ Developer
Responsibilities:
Perform SailPoint Identity IQ installation and configuration and involved in role management, role definition and certification.
Worked with Email templates and some custom email templates.
Using Form Models Concept creating Identity IQ objects like Quick links, Forms, Rules, and Custom Objects to design the workflows.
Built a custom task for various processes.
Authoritative and Non-Authoritative Applications Configuration using Active Directory, Flat file, JDBC and LDAP connectors to load the Identity Cubes.
Development of custom workflows with multi-level approval and time-based escalation for Approval process, self-service, profile update and changing the profile of User and Group modifications.
Peer reviews of the Coding, Unit Testing and Bug Fixing.
Develop policies for secure rotation and storage of secrets, ensuring compliance with security best practices.
Designed and implemented new custom workflows for provisioning.
Establish custom rules like Correlation, Build Map and Workflows as per business needs.
Collaborate with business and IT stakeholders to refine and optimize RBAC models, ensuring scalability and governance across diverse systems and applications.
Configure various certifications in SailPoint like Manager, Advanced and Account Group Permissions with Delegation Rules.
Configure SailPoint built in tasks like schedule tasks, correlation, aggregation, and ID refresh.
IBM May 2016-Sep 2017
IAM / User Access Management Engineer
Responsibilities:
Provide Round the clock support to the IBM Tivoli Identity Manger (ITIM V5.1).
Creating new provisioning policies.
Moving the services & provisioning policies from UAT to production.
Raising the change management request to implement the new changes.
Working on daily tickets and monitoring daily running feeds.
Creating new services in ITIM.
Opening a ticket (PMR’s) with IBM when required and interacting with them.
Provisioning of users into AD and working on Exchange issues.
Preparing the document for the existing process and modifying the existing documents when there is a change in the process.
Re-starting the ITIM services using the UNIX commands.
User Re-certification and Elevated(L-3/4) Access Audits.
Responsible for all support team technical deliverables, including customer case resolution, support SLA’s.
Responsible for the generation of detailed daily reports of support team activity for management.
Quality Control Management.
Central point of contact for all support tickets escalated to development.
Participated in screening support team applicants and hire/no-hire decisions.
Mentored new support teams hire fundamentals and support team processes.
Providing excellent customer service and delivering quality results in work performed for customers as measured by satisfaction surveys.
Collaborate with security and audit teams to develop and maintain access governance policies, ensuring compliance with regulatory requirements (e.g., GDPR, HIPAA, SOX).
Perform regular access reviews and certification campaigns to ensure privileged access is properly granted, monitored, and revoked when necessary.
Implement logging and monitoring of privileged account activity to ensure compliance and to detect any suspicious behavior.
Education:
Master’s in computer science from Concordia University, Minneapolis.
Bachelor of Technology in Computer Science & Engineering, JNTU-Kakinada, India.
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