A Team Customer Service

Paul Brian James

Uphill, Weston-Super-Mare, BS** 4TA, UK, +44-078********, ************@**********.***

SUMMARY

Dedicated Appliance Delivery Driver/Installer with extensive experience in logistics and installation, including a current role at John Lewis PLC. Proven ability to safely transport and install large appliances, ensuring compliance with safety standards. Successfully maintained a 100% safety record while handling a variety of equipment. I possess excellent customer service skills and am committed to meeting client needs. Eager to bring strong problem-solving abilities to enhance customer satisfaction and operational efficiency.

WORK EXPERIENCE

10/2024 – Present, Lorry Driver installer, John Lewis PLC Avonmouth Bristol, UK

Operated lorries for the efficient transportation of goods. Ensured optimal loading and securing of cargo to guarantee safety during transit. Complied with weight limits and distribution guidelines to uphold vehicle stability. Performed regular inspections and maintenance on the lorry to ensure roadworthiness. Delivered installation services for electronic appliances and furniture. Provided assembly support for items requiring complex installation processes. Addressed post-installation issues by offering troubleshooting services.

03/2024 – 08/2024, Leak Detection Specialist, LDS Leak Detection Specialist Worthing, UK

Identified and located leaks in plumbing systems across commercial and residential properties. Executed comprehensive maintenance and cleaning of listening devices to ensure optimal performance. Employed infrared heat scanners to detect temperature variances indicating potential leaks. Compiled detailed reports to communicate findings to stakeholders effectively and delivered outstanding customer service while managing and resolving customer complaints.

06/2023 – 10/2023, Driver / Warehouse, Brandon Hire Station Weston Super Mare, UK

Executed deliveries to various construction sites to support ongoing projects. Maintained vehicle safety and roadworthiness through regular checks. Ensured equipment functionality and safety for rental purposes. Secured and safely fastened items during transportation to prevent injury.

11/1992 – 11/2022, Custody officer, Avon and Somerset Constabulary Portishead, UK

Transported prisoners within the facility and to off-site locations as required. Provided counselling and guidance to inmates to support rehabilitation. Verified the identification of individuals using specialized databases. Prepared comprehensive reports to document incidents and violations. Engaged in ongoing professional development to enhance skills and knowledge in custody procedures.

08/1984 – 09/1991, Infantry Soldier, Ministry of Defence, White Hall London, UK

Led a team of 12 to 20 soldiers, fostering teamwork and discipline. Trained new infantry soldiers in combat techniques and emergency preparedness. Generated reports on equipment status and personnel readiness for operational effectiveness. Supervised maintenance and repair of military vehicles and equipment.

03/1991 – on going

Construction Worker, self-builder, and maintenance Weston-Super-Mare, England, United Kingdom.

Accumulated over 30 years of experience in construction, encompassing plumbing, timber work, and kitchen fitting.

EDUCATION

09/1979 – 05/1984

Pennywell Comprehensive School Sunderland, UK.

Achieved Grade 2 in Math, Grade 2 in English, Grade 1 in Computer Studies, Grade 3 in. French, Grade 1 in Metalwork, and Grade 1 in History.

06/1990 – 09/1990

Training Centre Sunderland, UK

City and Guilds, Warehousing and Inventory Management

Implemented inventory management software for tracking and organization of stock

05/2008 – 05/2008

Portbury, Bristol UK RFU England Courses, Rugby Coaching

Completed coaching training for rugby.

08/2010 – Present

Portbury, Bristol RFU England RFU Referees, Refereeing Portbury, UK

Awarded completion of a level 3 referee’s course to officiate rugby games.

06/2016 – 11/2022,

Avon and Somerset Constabulary Training School,

Achieved a passing grade in an intensive training course focused on police custody.

06/2016 – 10/2016

Training, Police Custody Training Portishead, UK

NVQ Custody Care, Custody Care. Engaged in professional development in custody care.

SKILLS

Driving lorries, Vehicle maintenance, Installation services for electronic appliances, Leak detection in plumbing systems, Data analysis, Inventory management, first aid and CPR, Conflict resolution, Refereeing in rugby, Customer service, Communication skills, Teamwork, Problem-solving, Continuous learning, Cultural competency,

LANGUAGES, ENGLISH.

I am currently in the process of applying for my Permanent Resident (PR) card and am awaiting the next steps.

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