Client Services Customer Service

David Rundo

Naperville, IL ***** 630-***-**** *****@*******.*** linkedin.com/in/david-rundo

Client Services

Experienced, analytical, and pragmatic leader with the proven ability to manage undefined challenges, establish direction through data-driven analysis, and create processes to address the issues. Strategic and solutions-driven, adept in maintaining an agile and adaptable work approach.

AREAS OF EXPERTISE

Messaging Solutions SWIFT Analysis Communicator Team Builder Coach Mentor

Leader Troubleshooting Customer Service Project Management Collaboration

TECHNICAL PROFICIENCIES

Agile Scrum SWIFT SharePoint SDLC Confluence Visio Linux

EXPERIENCE

JPMORGAN CHASE, Chicago, IL October 2021 - November 2024

Associate, Technology Support III

Utilized ITRS Geneos monitoring tool to monitor the health of systems, applications, and statistics.

•Delivered remedial action on client file failures, connectivity issues, and service degradation through investigation, escalation to respective support teams, and service now.

•Created and updated confluence pages, providing the team with enhanced documentation on procedures.

•Added, renewed and resolved client access keys (SSL) allowing successful secured access.

•Attended planning meetings to review and prepare for upcoming weekend releases.

•Performed weekend production releases on a rotational basis.

NORTHERN TRUST, Chicago, IL April 2001 - February 2021

Senior Consultant, 2nd VP Enterprise Messaging

Oversaw 5-year project that allowed processing of Swift Messages more efficiently including reverse engineering existing legacy code, updating/creating, and clarifying mapping documents.

Assisted development, testing, and assisted routing teams in transcribing routing rules.

•Supported development of transformations that routed ISO 15022 / ISO 20022 messages into and out of the bank including gathering requirements, transcribing business rules to technical specifications, & coordinating timeline.

•Completed annual assessment of required SWIFT changes, discussed with cross functional teams addressing rules that impact application, updated rules for development and assisted in testing.

•Aided with managing the project intake process, providing estimates, and initial time line.

•Observed Agile/Scrum process to manage existing projects.

•Worked on migrating the messaging team SharePoint site to Confluence.

•Managed and supported interfaces that ran on legacy platform for application teams, deploying 100s of interfaces for application teams prior to migrating to the new message gateway up until completion of the migration.

•Followed up with business partners for project clarification on requirements, and project planning.

EDUCATION

Master of Science in Computer Science (MSCS)

DePaul University, Chicago, IL

Bachelor of Science (BS), Mathematics

Northern Illinois University, DeKalb, IL

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