Quality Analyst. Detail-oriented and results-driven professional.
Resume:
Celeste Moreno
Mission, TX, *****
****.**@*****.***
Results-driven professional with a proven track record of success in diverse roles. Dedicated to exceeding expectations and driving positive outcomes through strategic thinking, effective communication, and a strong work ethic. Bilingual in English and Spanish, with excellent verbal and written communication skills.
PROFESSIONAL EXPERIENCE:
Quality Analyst/Teammate
TaskUs, Inc., San Antonio, Texas
July 2021 - Present
● Spearheaded technical support and customer consulting initiatives, ensuring seamless resolution of issues via phone, email, and web chat.
● Collaborated cross-functionally to address customer concerns, leveraging analytical skills to identify root causes and implement effective solutions.
● Delivered impactful presentations to stakeholders, showcasing insights and recommendations for continuous improvement.
● Provided hands-on coaching and mentoring to team members, driving performance improvement and fostering a culture of excellence.
● Analyzed trends and key performance indicators (KPIs) to drive product quality enhancements and optimize customer satisfaction.
Guest Advisor
Petco, Mission, Texas
June 2019 - March 2021
● Elevated customer service standards by serving as a subject matter expert on products, nutrition, and animal care, resulting in increased customer satisfaction and loyalty.
● Mentored and coached store partners to deliver exceptional guest experiences, driving engagement and sales growth.
● Proactively stayed abreast of industry trends and new product offerings, effectively communicating features and benefits to customers.
Assistant Teacher
Hidalgo County Head Start Program, McAllen, Texas
January 2017 - May 2019
● Facilitated classroom activities to support children's holistic development, fostering a stimulating learning environment conducive to growth and exploration.
● Established strong partnerships with parents through ongoing communication and collaboration, ensuring alignment between classroom and home environments.
● Assisted in curriculum development and implementation, tailoring lesson plans to meet the diverse needs of students.
General Manager
Aqua-Tots Swim Schools, McAllen, Texas
August 2014 - January 2017
● Orchestrated the successful operation of the swim school, driving revenue growth and operational excellence.
● Implemented strategic initiatives to optimize service quality and streamline operational processes, resulting in improved customer satisfaction and retention.
● Provided comprehensive training and development opportunities for staff, empowering team members to deliver exceptional service and achieve performance goals. EDUCATION:
Associates Degree in Childcare and Development
South Texas College, McAllen, Texas
Preschool Certificate
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