Service Representative Customer

Hanna Kubyshkina

*****.*****@*****.***

Cell 469-***-****

PROFESSIONAL EXPERIENCES

Your Legal Support, Garland TX, Entrepreneur 11/2010- present

Citi Financial Auto, Irving TX/ remote, Frond End Accounts Manager 08/2007-10/2010

Pavestone, Dallas TX, Payroll and HR Representative 05/2007-07/2007

Ultimate Living International, Customer Service Representative 09/2005-04/2007

PROFESSIONAL SKILLSETS

Identified and resolved audit issues, including legal, policy and contractual questions.

Ability conducting audits of accounts, substantiating accuracy of policy classifications.

Capability completing and analyzing client`s operations and accounting records for accuracy in preparation of audits.

10 key entry with accuracy 99.8%

Obtained information regarding operations and business model to analyze the risk.

Assisted in training and supervising new employees.

Reviewed customer complaints and initiated solutions in an effective and timely manner.

Managed and inventoried necessary capital for business operations. Effectively managed multiple projects without supervision, and regularly met my business goal.

Responsible for developing and executing online acquisition and general marketing activities (Search Engine Marketing, e-mail campaigns, online advertising and newsletters).

Coordinated personal data and implemented innovative methods to reduce campaign costs. Reviewed and implemented data hygiene activities.

Loan Reconsolidation, negotiated and scheduled payment arrangements, amendments, deferments, pay offs, and set up voluntary/involuntary surrender applications.

Processed credit card payments, reconciled accounts, created and maintained spreadsheets daily.

Received the “Employee of the Month” award multiple times for scorecards and the highest collected amount.

EDUCATION PROFILE

B.A. in Public Policy and Russian Language, Southern Methodist University

Dallas, Texas 2008- 2010

DCCCD, Brookhaven College, curriculum classes - Farmers Branch, TX 2004-2007

COMPUTER SKILLSET

Microsoft Office, Adobe Photoshop, Acrobat Reader

Sage Peachtree Accounting Software (Payroll Processing), NetSuite Accounting System

Windows, Apple, Outlook, Excel, Word and PowerPoint, Quick Books

PROFESSIONAL AFFILIATIONS

TX Notary (commission expires 08/15/2023)

Authorized Loan Signing Agent (exp. 2021)

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