Los Angeles Customer Service

Alison Bailey

Los Angeles, Ca 808-***-**** ***********@*****.***

Skills Summary

Dedicated professional with extensive experience in managing operations and delivering exceptional service. Skilled in enhancing customer satisfaction and fostering team dynamics.

•Classroom Management

•Curriculum Development

•Student Assessment

•Communication Skills

•Team Collaboration

•Time Management

•Handling Pressure With Composure

•Customer Service

•Interpersonal Skills

•Knowledge of Health & Safety Regulations

Education

Bachelor’s Degree in Elementary Education Graduated: August 1999

Portland State University, Portland, OR

Professional Experience

Steward Jun 2024 – Present

Hornblower Yachts

-Assist in ensuring smooth daily operations and customer satisfaction on board.

-Provide excellent guest services, maintain cleanliness, and ensure safety protocols are followed.

House Manager

Westwind Recovery Center August 2022 - May 2023

-Managed daily operations of a high-profile residence, ensuring a smooth environment for residents and guests

Supervisor

Avalon Hotel August 2022 - May 2023

-Oversaw hotel operations, focusing on front desk efficiency and guest relations.

-Improved satisfaction scores through effective staff training and mentorship.

Dining Services Manager

The Springs Living Retirement Home January 2019 - January 2021

-Managed dining operations, enhancing service quality and resident satisfaction through cost-saving measures.

-Coordinated with medical professionals, therapists, and support staff to ensure comprehensive care and positive outcomes.

Total Success Staffing

Bartender/Server January 2018 - January 2019

-Provided bartending and serving services at various upscale events across Los Angeles, maintaining high standards of service and professionalism

Dollie's

Bartender October 2010 - November 2016

-Developed signature cocktails and promotions, contributing to increased sales and customer loyalty.

-Managed bar operations, overseeing staff scheduling, inventory management, and customer relations.

Certifications

•First Aid Certification

•Food Handlers Certification

Contact this candidate