Customer Service Team Lead
Resume:
Andrea E. Lanuza Ponce
***** ********* **, *******, ** 22030
510-***-**** **********@*****.***
Objective
Dedicated and compassionate healthcare professional with a strong background in customer service and clinical support. Committed to delivering high-quality patient care with professionalism, accuracy, and empathy. Bilingual in English and Spanish, CPR and BLS certified.
Skills
● Strong ability to work independently and collaboratively in team settings
● Highly organized with quick adaptability to new tasks
● Proficient in Microsoft Word, PowerPoint, and Apple products
● Bilingual: Conversational Spanish
● Experienced in customer service and healthcare environments
● Maintains a positive and respectful work environment
● Detail-oriented and dependable
● CPR and BLS certified
Professional Experience
Inova mount Vernon – mount vernon, VA
Clinical Technician July 2022 – Present
● Provide direct, routine care to patients under the supervision of an RN
● Act as a unit preceptor for onboarding new Clinical Technicians
● Maintain clinical competencies and pursue professional development
● Ensure patient safety, comfort, and satisfaction Metropolitan Healthcare Services – Fairfax, VA
Team Lead April 2021 – June 2022
● Assisted patients with daily living activities and psychosocial needs
● Promptly addressed patient and family requests
● Maintained a clean and safe patient environment
Brightview Senior Living – Great Falls, VA
Dining Server March 2020 – April 2021
● Set up and cleaned dining areas for all meals
● Took resident meal and drink orders with accuracy and care
● Restocked kitchen supplies and handled room service requests Target – Fair Lakes Shopping Center, Fairfax, VA
Seasonal Sales Associate November 2019 – March 2020
● Assisted customers in locating merchandise
● Maintained a clean and organized sales floor
● Operated the register and supported cashier operations Forever 21 – Fair Oaks Mall, Fairfax, VA
Retail Sales Associate February 2018 – November 2019
● Greeted and assisted customers with purchases
● Maintained store cleanliness and organization
● Promoted store credit card to frequent shoppers
● Operated register and processed transactions
Education
Northern Virginia Community College – Annandale, VA Currently Enrolled
Fairfax High School – Fairfax, VA
Standard Diploma June 2018
References
Natalia Estrada
Team Lead, Brightview Senior Living
Kaitlyn Foster
Team Lead, Forever 21
Nataly Morales
Coworker, Inova Fairfax
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