Data Entry Customer Service
Resume:
Cynthia Cruz Saez, NCICS **** Utah Drive
Deltona Florida 32738
*****************@*****.***
EDUCATION
Florida Technical College, Deltona FL - Bachelor, Allied Health Management Graduated 2024
Florida Technical College, Deltona FL - Associate, Medical Billing and Coding Completed July 9th, 2021 **Certification: National Insurance and Coding Specialist**
Metlink School, Little Rock Arkansas - Certified Nurse Tech Completed: June 2014
D’mart Institute, Barranquitas P.R - Certified Office Administration Completed: May 26, 2006
Simply- Learn Skillup online training - Certified of completion management 101 training
completed: march, 2nd, 2024
EXPERIENCE
Walmart, Deland, Fl-personal shopper
Part-time current
● Assisting customer with their online shopping
● Customer service
● Dispensing the customer's orders
● Handling customers returns
● Claims
● Refunds
CFI Company, Sanford FL- Data entry / Receptionist January 2023 - July 2023 temporary thru an agency
● Data entry Answer calls
● Billing
● Prepare the order to be ship
SKILLS
Customer Service
Cleaning and Sanitation
Problem Solver
Collecting Vitals
Monitoring Fluids
Electronic Charting
Patient Intakes
Task Prioritization
CPT Coding
HCPCS Coding
ICD-9-CM
ICD-10
EMR Utilizing Medisoft
Medicare, Medicaid, &
TRICARE
Health Insurance Verify.
Front/Receptionist. Duties
Bilingual: English & Spanish
AWARDS
Employee of the Quarter 2012
Rose Award 2019 and 2020
Dean’s List Award May 2020
Florida Neurology, Orange City, FL – Receptionist/ PT Coord. / Biller August 28, 2021 – December 7, 2021
● Answered telephones and directed calls to appropriate staff.
● Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
● Completed insurance and other claim forms.
● Greeted visitors, ascertained the purpose of the visit, and directed them to the appropriate staff.
● Transmitted correspondence and medical records by mail, e-mail, and fax.
● Maintained medical records, technical library, and correspondence files.
● Scheduled tests or procedures for patients, such as lab work or x-rays, based on physician orders.
Amazon, Deltona, FL - Packer
April 28, 2021 - August 21, 2021
● Marked and labeled containers and container tags using marking tools.
● Sealed containers or materials, using glues, fasteners, nails, and hand tools.
● Assembled, lined, and pad cartons, crates, and containers, using hand tools.
● Loaded materials and products into package processing equipment. Encompass Health, Altamonte Spring FL - RNT
April 2011 - April 2021
● Attended patients in a 60-bed unit. Continuously checking on needs and maintaining high standards of patient care.
● Cleaned and sterilized wheelchair and board equipment to reduce the risk of patient infection and contamination.
● Used mobility devices and equipment to transport patients carefully.
● Responded to patient alarms and needs assessment requests to identify a course of treatment.
● Documented patient intake and dietary requirements and assisted ad feeding
● Cleaned and sanitized rooms and equipment using an aseptic technique to prevent infection and cross-contamination.
● Documented information in patient charts and communicated status updates to the interdisciplinary care team.
● Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
TRAINING
Florida Technical College, Deland, FL 2021
Medical Billing and Coding Capstone (100-Hour Senior Project) Performed data entry. Abstracted information from medical records and assigned standard codes using CPT and ICD-10-CM. Simulation experience on in and out-patient coding procedures for all areas of the CPT Manual. Analyzed patient health records to identify principal or first-listed and secondary diagnoses. Demonstrate the ability to assign Diagnosis Related Groups (DRGs). Simulation experience on billing for any durable medical supplies using HCPCS Manual
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