Office Assistant Customer Service
Resume:
OBJECTIVE
A challenging position that lends itself to a proactive, detail-oriented, energetic mindset and which offers a broad range of responsibilities.
SUMMARY
Embraces new challenges with passion and enthusiasm.
Dependable team player, flexible, able to work well either under direction or independently.
Intrinsic ability to learn new methods and adapt to any situation. Resourceful; quick to embrace challenges and solve problems.
Diverse experience in a variety of work environments.
Loyal, honest, dependable; strong work ethic.
PROFESSIONAL EXPERIENCE
11/16 – Present Night Stocker Hyvee Grocery Store – Prairie Village, KS
Work with night team to restock inventory
10/11 -02/12 Seasonal / Temp Assistant H&R Block - Kansas City, MO
Temp Agency Position through Robert Half Staffing
Outreach program for returning tax preparers
Re-orientation / “Welcome Back” process
Internal support / call center responsibilities
Data entry, form filing, employee processing
General office assistant
03/09 - 09/09 Miscellaneous Clerk, 303 IRS - Kansas City, MO
Receive, record, sort, batch process, associate, control, stage, collect, mail, extras.
Distribute incoming/outgoing work.
Maintain, update, and/or purge suspended/closed files
Examine and proof documentation
Determine header data and numbers returns/documents; maintain supplies and prepare requisitions.
Cont’d:
02/05 - 02/09 Customer Service Representative Delve – Kansas City, MO
Document preparation and production, memos, newsletters.
General office assistant. Typing, copy/scan/fax, filing, mail and distribution
Answer client/customer questions.
Greet and assist customers.
Enter and maintain client information.
Answer calls in a professional, friendly manner.
Interoffice communications.
Provide and support quality customer service.
09/03 - 01/05 Adm. Assistant / CSR B.G. Service Solutions - Kansas City, MO
Liaison between management & employees.
Document preparation and production, memos, newsletters.
General office assistant. Typing, copy/scan/fax, filing, mail and distribution
Answer client/customers questions.
Greet and assist existing and prospective customers.
Enter and maintain client information.
Answer calls in a professional, friendly manner.
Interoffice communications.
Provide and support quality customer service.
09/02 – 08/03 Childcare Center Bally’s Gym – Overland Park, KS
Assist with all aspects of child care operations and supervision
Check in / check out process
Children’s exercise and physical activities
Engage children in games, entertainment, art and learning activities
Snack preparation and related responsibilities
Support a fun, safe, and worry-free environment for children and parents
TECHNICAL SKILLS
Word
Excel
Access
PowerPoint
95/NT/98/ME/2K/XP/Windows 7
Linux Red Hat
55wpm
EDUCATION
O’Hara High School Kansas City, MO
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