Information Technology Customer Service
Resume:
Fort Worth TX, *****
*************@*****.***
STEVEN M. JAJUA
OBJECTIVE Results-driven professional seeking to contribute technical, analytical, leadership, and organizational skills in a competitive environment. Dedicated and hardworking with a deep sense of professional belief and high integrity. Willing to work under pressure and collaborate effectively with teams. Loyal, honest, disciplined, and attentive listener. Proactive and goal-oriented with excellent time management and problem-solving abilities. Recognized for reliability, adaptability, and commitment to driving team success and contributing to organizational growth. Organized and dependable in managing multiple priorities with a positive attitude. Equipped with strong problem-solving abilities, a thirst for learning, and excellent communication skills. Ready to tackle new challenges with dedication and enthusiasm. Committed to continuous learning and growth. Skilled in guiding teams, managing complex projects, and achieving strategic objectives. Experienced in developing efficient processes and aligning efforts with organizational goals. Innovative technology professional with diverse experience in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish for organizational growth and success. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position and help the team achieve company goals.
SKILLS Personal:
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Multitasking
Professional
Computer Networking
Computer Hardware Troubleshooting, installation and repairs Information Technology System Management
WORK HISTORY [JOB TITLE, COMPANY NAME, CITY, STATE] 1. Presort Services, Pitney Bowes Grand Prairie TX. August 2024-Current• Self-motivated, with a strong sense of personal responsibility• Worked effectively in fast-paced environments.
[JOB TITLE, COMPANY NAME, CITY, STATE]
2. Robert Operator (Machine Operator), Amcor Plastic Factory, Fort Worth TX. April 2024-July 2024• Skilled at working independently and collaboratively in a team *************@*****.*** Steven M. Jajua
environment.• Proven ability to learn quickly and adapt to new situations.• Paid attention to detail while completing assignments.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Operates Robotic arm to stack boxes on pallets.• Reduced equipment
downtime by troubleshooting issues and performing timely repairs.• Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
[JOB TITLE, COMPANY NAME, CITY, STATE]
3. Mattress Builder (Assembler), ES. KLUFT and Co. Fort Worth TX. April 2024-July 2024• Assemble mattresses• Adapted quickly to changes in product specifications or manufacturing methods as required by company needs.• Improved mattress quality by implementing precise
measuring and cutting techniques.• Reduced waste by carefully monitoring material usage during construction phases.
[JOB TITLE, COMPANY NAME, CITY, STATE]
4. Warehouse Clerk, Rush Administrative Center, Fort Worth TX. February 2021-November 2023• Check in shipment from vendors, pulling customer orders & prepare for will call or delivery, maintain parts inventory, operate sit down forklift
(loading and unloading trucks).• Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.• Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
[JOB TITLE, COMPANY NAME, CITY, STATE]
5. Pepperoni Slice Machine Operator, Tyson Foods Inc. Company, North Richland Hills TX, October 2021-February 2022• Followed detailed instructions to operate machines with accuracy and produce quality products.• Set up and adjusted equipment and properly configured machines for daily operation.• Complied with company and OSHA safety rules and
regulations.• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
[JOB TITLE, COMPANY NAME, CITY, STATE]
6. Computer Lab Technician, Christ Standard High School. Free Town, Sierra Leone West Africa. September 2010- August 2019• Collaborated with staff from other departments to evaluate technology needs and provide appropriate support.• *************@*****.*** Steven M. Jajua
Performed routine maintenance, software updates and replaced computers as necessary, according to outlined budget.• Resolved hardware malfunctions efficiently, minimizing disruption to the overall workflow within the lab setting.• Developed user-friendly guides to help students navigate complex software programs, enhancing their learning experience.• Diagnosed and troubleshot hardware, software and network issues.• Installed, configured and maintained computer systems and network connections.
EDUCATION [DEGREE, SCHOOL NAME, LOCATION, DATE]
Purdue University, Generative Artificial Intelligence Specialization (Studying).
[DEGREE, SCHOOL NAME, LOCATION, DATE]
Blue Crest University, Freetown, Sierra Leone March 2019, Forklift Certification
(OSHA Certified) February 2024, The Institute of Business Administration and Technology (IBATECH-SL), Bachelors (BSc. Hon 4.0 GPA) in Information Technology, 08/2010 - 08/2014, Cisco Certified Network Associate (C.C.N.A), 03/2019, Albert Academy Junior Secondary School, Berry Street, Freetown, Sierra Leone, 08/2001 - 08/2004, Albert Academy Senior Secondary School, Berry Street, Freetown, Sierra Leone, 08/2004 - 08/2007 REFERENCES [REFERENCE NAME]
Nawid Shirzad
[REFERENCE NAME]
Fred Siamondele
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