Data Entry Technical Support

Ray Mansour

Yucaipa, CA 909-***-**** *********@*****.***

TECHNICAL SUPPORT & CYBERSECURITY ENTHUSIAST

Im a tech enthusiast who loves solving real-world problems, learning new systems, and helping others navigate the digital world. I bring both hands-on experience and an eagerness to keep growing. Whether its debugging a stubborn issue or building a secure network lab, Im all in. TECHNICAL SKILLS

- Operating Systems: Windows, macOS, Linux (Kali, Ubuntu) - GUI & CLI

- Cybersecurity: Nmap, Wireshark, John the Ripper, Hashcat, Metasploit

- Support Tools: Remote desktop support, command-line tools, scripting basics

- Other: Typing speed 75+ WPM, fast documentation, teamwork & communication PROFESSIONAL EXPERIENCE

Crafton Hills College Technology Tutor

Nov 2024 May 2025

As a tech tutor in the college library, I worked one-on-one with students needing help with a wide range of technical issuesfrom troubleshooting to understanding cybersecurity basics.

- Resolved technical problems on both Windows and macOS systems

- Guided students through command-line basics, data backups, and file recovery

- Taught the importance of strong passwords, encryption, and data privacy

- Known for breaking down complex technical topics into simple, digestible explanations ADDITIONAL LAB & TECHNICAL EXPERIENCE

- Built a fully functional custom PC from lab parts and configured BIOS/UEFI settings

- Set up a dual-boot Kali Linux/Windows 11 system with GRUB and Secure Boot handling

- Created a virtual lab using VirtualBox to simulate attacks and test firewall rules

- Used Wireshark to analyze packet traffic from a test IoT device on a home network

- Conducted basic OSINT and reconnaissance labs using tools like theHarvester and Shodan EDUCATION

Crafton Hills College, Yucaipa, CA

Aug 2022 May 2025 (Expected)

- Associate Degree in General Education

- Certificate of Achievement Cybersecurity Specialist

- Competed in National Cyber League (NCL) gained skills in ethical hacking and forensics

- Collaborated in student-led IT projects, like password audit scripts and helpdesk simulations

- Explored core topics: system administration, authentication, networking, scripting ABOUT ME

Im a hands-on learner who believes in diving in and figuring things out. I thrive in technical environments and love helping others feel confident with their own tech. Outside the screen, I spend time hiking and getting inspired by natureits my reset button.

Lets build something great together.

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