Quality Assurance Customer Service
Resume:
Experience
Popeyes
General Manager • New Albany, MS
Established a new high-volume food production and delivery system to ensure consistent, on-time, and within budget orders
Upheld the highest standards of cleanliness and staff conduct Negotiated, closed, and launched a new restaurant into a competitive, high-volume and high-profit market Diversity Vuteq
Inspector • New Albany, MS
Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
Performed several quality assurance audits each year to identify recurring problem areas and collaborated with other teams to address issues
Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of customers
DIRECTV
Customer Service Representative • remote
Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Handled customer inquiries, answered questions, and resolved problems in a timely manner Created a new customer database by entering customer information into a database Skills
Communication skills, Customer service, Management, Supervising experience, Leadership, Microsoft outlook, Food service, Guest services, Restaurant management, Computer literacy, Microsoft excel, Microsoft office, Time management
Education
Holmes Institute
cosmetology • Lexington, MS
Volunteered on a monthly basis to prepare meals at the local community food bank Prominent coursework: Intro to Computer Science 101 Certificates
Airielle Sumler
New Albany, MS
***********@*****.***
Serv Safe
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