Customer Service Representative
Resume:
Haydee Clavijo
Miami, FL *****
*************@*****.***
Work Experience
Aesthetician/ Laser & Electrolysis technician
Celebrity School of Beauty-Miami, FL
January 2023 to Present
Student about to graduate
Canvasser
Blue velocity canvassing-Miami, FL
October 2022 to Present
Door to door, Miami Beach Commissioner campaign, Passing out flyers and answering any questions they may have, Explaining the campaign throughly.
Consumer Access/ PBX service
Baptist Health South Florida-Miami, FL
February 2021 to Present
Transferring Doctors and nurses to the department necessary, doing emergency codes, overhead paging codes, informing the people necessary depending on which code it is, logging in the information in the system, taking Covid-19 calls, answering Covid-19 questions, transferring to urgent cares, answering Covid-19 vaccine questions.
DirecTV Customer Service Representative Team Lead
Alorica-Miami, FL
January 2022 to October 2023
Handle customers that wish to disconnect their services and try to save the customer by offering different deals or promotions you can provide them depending on their package. Transfer calls. Customer Service Representative/Call Center Supervisor/ Team Lead Inktel Contact Center Solutions-Miami, FL
November 2018 to February 2020
Replacing, reshipping lost or damaged items for Pandora Jewelry. Dispatcher/Customer Service Supervisor
MAPFRE Insurance-Miami, FL
August 2018 to September 2019
Dispatching as well as picking up and finishing roadside assistance calls from all over U.S.A and some parts of Canada. Making sure the customer is in a safe place in time for whatever service they need (tire change, winch, tow, or locksmith.)
Customer Service Representative
Humana-Miami, FL
October 2016 to February 2019
Assistant Coordinator Supervisor
Road America Motor Club
January 2015 to October 2017
• Team Lead/Supervisor
• Dispatcher
• Customer Service
• Roadside Assistant
Picture Wall Associate
Party City
August 2014 to October 2016
• Cashier
• Stock
Assistant Coordinator
October 2014 to January 2016
• Receive calls from customers who often are stranded motorists along with being irritable.
• Customer verifies information and we locate customes in internal computer system ( google maps)
• Identify the types of service needed (towing, jump start, flat tire, fuel/fluid delivery, lockout assistance, accident related towing and/or winching service).
• Receive and deflect "information calls" to the appropriate department and/or company (Example: warranty company).
Line cook
Cici's Pizza
December 2013 to July 2014
Receptionist
American Cancer Society
March 2013 to November 2013
• Filing
• Customer Service
• Front Desk
Education
High school or equivalent in Music business
Miami Dade College
2013
Skills
• CUSTOMER SERVICE (5 years)
• RECEPTIONIST (5 years)
• FILING (5 years)
• BILINGUAL (10+ years)
• Customer Care
• Customer Support
• Call Center
• Natural Language Processing
• Scheduling
• Customer Relationship Management
• Human Resources
• QuickBooks
• Quality Management
• Windows
• Retail Management
• Training & Development
• Inventory Control
• Organizational Skills
• Office Experience
• Spanish
• Data Entry
• Computer Skills
• Leadership
• Team management
• Management
• Supervising experience
• Events management
• Help desk
• IT support
• Travel planning (6 years)
• Travel
• BILLING (5 years)
• Travel, Attractions and Events (8 years)
• Canvassing
• Research
• Hospitality
• Hotel experience
• Accounting
• Social media management
Languages
• Spanish - Expert
• English - Expert
Certifications and Licenses
Supervisor
January 2015 to Present
Additional Information
Skills
Bilingual, Microsoft Programs, Internet, Customer Service, Filing, Billing, Receptionist. CPR Certified
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