Customer Service School District

Tiaundra Brown

Phone: 601-***-****

Email: ***************@*****.***

CONTACT Address: Temple, TX, 75040

PROFESSIONAL

EXPERIENCE

EDUCATION

Elementary Educator

Bachelor of Science in Elementary Education

Temple Independent School District August 2022-May 2024 Alcorn State University August 2018- May 2022

PROFESSIONAL

SUMMARY

Reliable and personable customer service professional with 2+ years of experience in fast-paced, client- facing roles. Skilled at resolving customer issues with empathy and efficiency, maintaining high satisfaction ratings, and managing multiple inquiries simultaneously. Known for clear communication, patience, and ability to stay calm under pressure. Eager to bring people-first support to a growth-minded organization. Handled 20+ individual needs daily with patience, clarity, and problem-solving mindset. Communicated with parents, administrators, and students to resolve behavioral and academic concerns. Designed individualized support plans and tracked student progress over time. Created a classroom environment built on respect, communication, and responsiveness. De-escalated conflicts using active listening and solution oriented strategies. SKILLS

Customer Relationship Management

Conflict Resolution & Problem Solving

Verbal & Written Communication

Active Listening & Empathy

Call Handling & Support Ticketing

CRM Software (Zendesk, HubSpot, Salesforce)

Time Management & Multitasking

Team Collaboration & Escalation Handling

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