Customer Service Representative

Daniel Vincent Hebert

*** ******** *****, ************, ** 30214 - (585) 794-2911C - **********@*****.*** SUMMARY

Customer Service position using proven skills of organizing, planning, record keeping and succeeding in a fast paced company where customer satisfaction is a priority. QUALIFICATIONS

Over 40 years of progressive responsibility and expertise in: Written job instructions Inventory Management

Record Keeping Estimating Account Management

Direct Mail

Microsoft Office Scheduling Production

Planning Project Management

Writing Purchase Orders Coordination of workflow

Direct Marketing Marketing Communications

Invoicing Production Supervision

Purchasing Raw Materials Shipping and Receiving

Over the counter and telephone sales

PROFESSIONAL EXPIERIENCE

Facilities Technician

Assisting the facilities manager

Maximus Federal Services May 2016 to August 2018

Interface with vendors on supplies such as break room supplies and toner for all printers and copiers. I placed orders weekly for supplies and service with WB Mason, American Print management, United Business systems, Kimmins Coffee, Xerox and the landlord Cabot Properties to keep the plant running. Performed daily plant safety inspections and logged them into a database. Assisted in the closing of the west side of the building at the conclusion of a contract which included the dismantling and storage of 200 plus computers. Coordinated the office re-locations when agents were assigned to different projects including the raising and lowering of desks in a cubicle setting. Maintenance services and repairs such as painting and plastering, created security badges and backed up front gate security when needed. Customer Service Representative

Appointing and Scheduling October 2014 to May 2016 Aerotek, Rochester, NY Maximus Federal Services

Worked in an inbound call center for the Veterans Choice Program. Provide support to the veterans who are Miles or Wait list eligible to seek medical providers outside of the VA. Answered escalated inbound calls from Veterans, VA facilities and Medical Providers answering questions about the program, verifying HIPAA, validating eligibility, creating authorization documents, obtained consultation information from the VA to send to medical providers in order to schedule Doctor and or procedure appointments, scheduled appointments for the Veterans and contacted the Veteran with appointment information. Assign authorization numbers to new authorization requests and requests for additional service documents, worked on escalated and urgent cases, contacted providers offices to resolve authorization issues so that the Veteran could receive care as quickly as possible. Recently trained and assigned to assist Providers with claims issues. Document all conversation in real time notes.

Customer Service Representative

East Ridge Printing, Rochester, NY 2013-2014

Customer service in a commercial printer with Ad Specialty and Apparel, Write job instructions to plant from estimates. Estimate from customer specification. Source and purchase ad specialty, apparel and printing when necessary. Cashed out the sale and provided for shipping when necessary.

Senior Customer Service Representative.

KB Graphics, East Rochester, NY 2013

Temporary position assisting in the purchase and decorating of Ad Specialty Items and print procurement.

VP of Customer Satisfaction

Microera Printers, Rochester, NY 2011-2012

Estimated, wrote, planned and scheduled all jobs into production, contacted outside vendors when required.

Was the contact person for customers, sales and manufacturing. Customer Service Representative; Account Manager; sign maker Printing Plus, Brighton, NY 2006 to 2011

Handled sales, over the counter, phone and in person. Estimated and wrote orders into production, invoiced completed orders. Assisted in copy center, bindery and shipping. Made signs, lettered windows and vehicles, made posters, banners. Planner / Scheduler

Vertis, Inc., Rochester, NY 2005 to 2006

Learned all the procedures for an ISO 9000 corporation. Ran the scheduling board and supervised the letter shop for the mail house.

Senior Customer Service Representative

Mercury Print Productions, Rochester, New York 1998 to 2005 Managed the job write up for several salepersons. Member of the job language committee. Lead writer for company newsletter. On lean manufacturing team. Employee of the month on two occasions.

Print Production Specialist / Purchasing / Exhibits Specialist, Warehouse Supervisor, Graphics Technician

Eastman Kodak Company, Rochester, New York 1985-1998 Print production specialist in a marketing communications group. Group leader in the exhibits group.

Sign maker.

Daniel Vincent Hebert

EDUCATION AND TRAINING

Rochester Institute of Technology, Rochester, NY Bachelor of Applied Science, Printing Dale Carnegie Institute... Public Speaking Course, Landmark Forum, Career Navigator

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