Customer Service Front End

ZAHID BAIG

Tel:585-***-****

Email: ******@*******.***

*** ******** *****

West Henrieta, NY 14586

OBJECTIVE:

Experienced finance professional with over 20 years of diversified experience in auditing, accounting, and financial management within public and private sectors. Seeking a challenging position in a dynamic organization to leverage expertise in audit, compliance, and financial strategy to drive efficiency and value.

PROFESSIONAL QUALIFICATION:

MBA in Finance, UIMS, University of Arid Agriculture, Rawalpindi, 1999

B. Com, Punjab University, Lahore, 1994

ACCA Part I (exempted), Part II (2 papers completed)

PROFESSIONAL EXPERIENCE:

Front End Associate, Walmart Super center

Rochester, NY Current

Operated POS systems efficiently to process customer transactions accurately.

Provided friendly, fast, and reliable customer service at checkout.

Audit Officer, Inland Revenue Policy Wing, Federal Board of Revenue (FBR)

Islamabad, Pakistan Jun 1999 – Feb 2025

Drafted legal interpretations, notifications, and clarifications in tax law.

Planned and executed audits and developed audit procedures.

Reviewed audit reports from professional bodies and evaluated compliance.

Conducted financial and VAT audits to ensure regulatory adherence.

Analyzed taxpayer profiles, refund claims, and tax submissions.

Liaised with field offices on adjudication and compliance issues.

Senior Auditor, Controller of Military Accounts

Rawalpindi, Pakistan Mar 1998 – Jun 1999

Managed medical and financial claims for military personnel.

Maintained financial records and cash books.

Accounts Officer, Latif Ghee Industries Pvt. Ltd.

Islamabad, Pakistan Jan 1997 – Feb 1998

Prepared financial statements and audit schedules.

Assisted in tax matters and internal audits.

Accounts Officer, Xinhua Capital Pvt. Ltd.

Islamabad, Pakistan Jun 1994 – Sep 1996

Maintained ledgers, processed payroll, and managed vendor relations.

Created inventory and cash flow reports.

SKILLS:

Financial Reporting & Analysis

Taxation & Compliance

Internal & External Audit

Accounting Software: QuickBooks, Peachtree, MYOB

MS Office Suite (Excel, Word, PowerPoint)

Oracle SQL, Forms & Reports

Certification & Training

Oracle Developer 2000 & DBA Course, ICMAP, 2000

IT Training Programs by Pakistan Computer Bureau

Advanced Audit & Financial Training (w/ PwC collaboration)

Financial Accounting & Audit (PAC, Lahore)

Languages

English (Fluent)

Urdu (Fluent)

Punjabi (Fluent)

Pothwari (Conversational)

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