Mobile IT Support

Brendan Coen

*******@*****.*** LinkedIn 707-***-**** Santa Rosa, CA

Objective

I aim to leverage my years of skills in client relations, organization, and attention to detail to bring unique experience, and dedication to excellence to a new field of work.

Skills

• Technical: Programming (C/C++, Python, HTML/CSS/Javascript, Go), extensive Linux use (RedHat, Arch, Debian, SUSE, Kali, Mint), Apache, Wireshark, Bash scripting, database (SQL, MySQL, MariaDB), git & GitHub, regular expressions.

• Customer Service: 20 years of client facing, high-pressure, high-stakes customer service and counseling through hundreds of major financial transactions.

• Real Estate: contracts, valuation, negotiation. Management of multiple 3rd parties, such as title, insurance, banks, etc.

• Leadership: President of Russian River Rotary Club 2013-14, served on the boards of River to Coast Children’s Services, North Bay Association of Realtors, Santa Rosa Historical Society, and Russian River Historical Society.

• Other: Public speaking, bookkeeping, intermediate Spanish, marathon running. Certifications

• CompTIA Network+ Dec. 2024

• CompTIA Security+ Jan. 2025

• TCM Security Practical Help Desk Associate Mar. 2025 Projects

• Static Site Generator – built a site generator that converts/compiles markdown documents, links, and images in nested directories into HTML/CSS and posts the static sites to a given host.

• C garbage collector – created a mark and sweep garbage collection system for a hypothetical Python-like language. Professional Experience

CoEntropy IT Support

Mobile IT Support Jan. 2010 - Present

• Operated an IT support business helping individuals and small businesses with installation, configuration, and troubleshooting services. Also did website design, maintenance of existing sites, WordPress, etc. Used my personal experience in the non-profit area to help businesses enhance their web presence, marketing, SEO, and other small business advice.

Coldwell Banker Realty

Real Estate Broker Oct. 2017 - Present

• Successfully closed over 500 transactions for residential, commercial, and land properties.

• Reached the top 2% in sales among real estate salespersons (Certified Residential Specialist). Education

Sonoma State University

BS Computer Science Dec. 2003

• Dean’s List

• Member of the Programming Team

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