Customer Service Representative

Mark Ervin

Dallas, TX *****

*******@*****.***

+1-214-***-****

Work Experience

Traveling Retail Merchandiser

Advantage Solutions-Dallas, TX

January 2025 to Present

I travel to different grocery stores in the Dallas Tx area to merchandise grocery items products. I also work with planograms, and change I change out display shelves to merchandise items. Customer Service Representative

Aline Staffing-Dallas, TX

September 2024 to November 2024

I was working on a temporary assignment doing open enrollment for health insurance. Customer Service Representative

Genpact-Richardson, TX

March 2024 to November 2024

I assist customer over the phone and chat with transaction disputes for a major credit card company. My duties also includes assisting card customers with servicing issues as well. Technology Operations Associate

TEKsystems-Irving, TX

February 2022 to July 2023

I provided technical support and access support for employees in enterprise environment . I worked remotely assisting employees with passwords, systems applications, hardware and software support. My duties include remoting in users computers to assist installing and uninstall software, assisting with secure token system access and submitting problem ticket to correct division on various issues . I also assist users process access identity request forms for different active directory groups, creating work groups in active directory, and submitting internal escalation tickets to assigned group. Customer Service Representative

Inktel Contact Center Solutions-Texas

September 2021 to February 2022

At Intel Contact Solutions I was a customer service representative receiving inbound calls for an upscale retailer Williams Sonoma. I assist callers placing orders, processing products replacement orders, troubleshooting shipments in processing, and processing credits for refund on customers returns. Teleservice Representative 1

Harte Hanks-Dallas, TX

January 2021 to September 2021

I received inbound calls regarding unemployment insurance claims. This included setting up new claims, troubleshooting online access, updating information, and assisting claimants uploading documents on customers online unemployment claims for review.

Plant Merchandiser

Altman Plants-Dallas, TX

February 2020 to December 2020

I was plant vender working inside Home Depot. I merchandised house plants, and shrubs for Home Depot stores in the Dallas area. My duties includes merchandising, watering, ground maintenance, and throwing away dead plants and weeds.

Book Scanner

Half Price Books-Dallas, TX

November 2019 to February 2020

I worked in the Half Price Book warehouse processing center. In my position I processed books that were returned from the retail store to process and to mark down for online clearance sale. I also sorted out books in different reading category's.

Book Reciver

Thrift Books-Dallas, TX

April 2016 to May 2018

My position as a book Receiver I processed new and used books into inventory, checking the condition of books to determine the online price

Warehouse Associate

Goodwill Industries of Dallas-Dallas, TX

May 2015 to March 2016

Responsibilities

I work at the donation center where I assemble boxes for supplies and other merchandise items to different venders and stores.

Accomplishments

My skills of great communication and teamwork has impacted in better quality of working relations. Skills Used

The skill that is used is warehouse production, and warehouse inventory. Education

High school or equivalent

Longview High School - Longview, TX

1999 to 2002

College Certificate in Information Technology

Coursera Google IT

Trade school

Skills

• Merchandising

• Upselling

• Customer Service (10+ years)

• Planograms

• Gardening

• Materials Handling

• Windows

• Customer support

• Delivery Driver Experience

• Network Support

• Troubleshooting

• Active Directory

• Software Troubleshooting (3 years)

• Technical Support

• Help Desk

• Remote Access Software

• LAN

• Desktop Support

• Communication skills

• Mobile devices

• Microsoft Office

• IT

• Software troubleshooting

• Microsoft Excel

• Computer skills

• Customer service

• Windows

• Upselling

• Sales

• SharePoint

• Account management

• ServiceNow

• VPN

• English

• Phone etiquette

• Cash register

• Cash handling

• POS

• Organizational skills

• Microsoft Word

• Administrative experience

• iOS

• Android

• Stocking

• Order fulfillment

• Project management

• Google Docs

• Kitchen experience

• Typing

• Quick service & fast food restaurant

• Appointment scheduling

• Outbound calling

• Technology sales

• Google Suite

• Assembly

• Restaurant experience

• Office experience

• Product demos

• Warehouse management system

• Word processing

• Microsoft Outlook

• Time management

• Medical terminology

• Hospitality

• Heavy lifting

• Grocery store

• Data entry

• Citrix

• Configuration management

• Database management

• Live chat

• Computer hardware

• Account management

• SharePoint

• ServiceNow

• Sales (7 years)

• IT

• Mobile devices

• VPN

• Help desk (5 years)

• Microsoft Excel (4 years)

• Communication skills (10+ years)

• Microsoft Office (10+ years)

Certifications and Licenses

Google It Support

Driver's License

Non-CDL Class C

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