Customer Service Inventory Management
Resume:
Marlene Bautista
Glenn Heights, TX *****
*******************@*****.***
Willing to relocate: Anywhere
Work Experience
Bookseller/Cashier
Half Price Books-Cedar Hill, TX
August 2024 to October 2024
• Provided exceptional customer service by assisting customers in finding and recommending books based on their interests
• Processed book returns efficiently and accurately, adhering to company policies and procedures
• Assisted with inventory management, including receiving new shipments, shelving books, and conducting regular stock checks
• Collaborated with team members to create eye-catching displays and promotions to increase sales
• Participated in staff training sessions to enhance product knowledge and improve sales techniques
• Managed customer complaints or issues promptly and professionally, ensuring high levels of customer satisfaction
• Maintained a clean and organized bookstore environment, ensuring ease of navigation for customers
• Served as the go-to resource for colleagues seeking information about specific titles or authors
• Contributed ideas for improving store layout, signage, or promotional strategies to drive sales growth Cashier
Walmart-Ovilla, TX
September 2023 to December 2023
• Trained new employees on operating cash registers effectively
• Resolved customer complaints regarding pricing errors or product availability with professionalism
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
• Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Collaborated with the store management team to resolve pricing discrepancies or product returns Team Member/Cashier
Whataburger-Cedar Hill, TX
September 2022 to April 2023
• Prioritized tasks effectively during busy periods while maintaining high-quality service
• Catered to specific dietary needs or preferences of customers with personalized recommendations
• Worked collaboratively with kitchen staff to ensure timely preparation of orders
• Kept clean dining area by promptly clearing tables after each use
• Increased efficiency in the drive-thru line by implementing streamlined processes for order taking and payment collection
• Assisted in training new employees on company policies, procedures, and customer service standards
• Maintained cleanliness of work area, including wiping down counters, tables, and equipment
• Demonstrated strong knowledge of menu items, ingredients, allergens, and special dietary requirements
• Prepared food items according to established recipes and portion sizes Education
High school diploma
Red Oak High School-Red Oak, TX
August 2019 to May 2023
Skills
• Cashiering
• Order Picking
• Food Preparation
• Food Service
• Microsoft Word
• Adobe Photoshop
• Packaging
• Merchandising
• Graphic Design
• Cleaning Experience
• Cash Handling
• Adobe Illustrator
Certifications and Licenses
Adobe Photoshop
Present
Completed the course and training
Adobe Illustration
Present
Completed the course and training
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