It Infrastructure and Support Continuous Improvement
Resume:
Michael Karpman
213-***-**** ********@*****.*** linkedin.com/in/michael-karpman
EXECUTIVE SUMMARY
Results-driven IT Executive with 20+ years of expertise in IT infrastructure, cloud migrations, cybersecurity, ERP/WMS/CRM implementations, vendor management, budgeting, compliance (HIPAA, SOX, CalSecure), and continuous improvement. Proven leader skilled at driving global IT strategies, data governance, and transformational initiatives.
TECHNICAL SKILLS
- Cloud Platforms: Azure, AWS, Oracle OCI
- Virtualization: VMware
- Networking: LAN/WAN, MPLS, VPN, Firewall management (Fortinet, Cisco ASA, Watchguard, PaloAlto)
- Enterprise Applications: MS Dynamics365 ERP, WMS, OMS, Oracle ERP, Salesforce CRM
- Security & Compliance: HIPAA, SOX, CalSecure, 21 CFR Part 11, NIST, ISO27001
- Endpoint & Identity Management: Microsoft Intune, Autopilot, Azure AD, SSO, MFA
- Data & BI: SQL Server (Clustered), Power BI, Azure Data Lake, SharePoint, Copilot
- DevOps & Automation: PowerShell scripting, Veeam
- ITSM & Monitoring: FreshWorks, SolarWinds, Enterprise Monitoring
- Methodologies: Lean, Kaizen, Agile/Scrum, ITIL v4 PROFESSIONAL EXPERIENCE
North Los Angeles County Regional Center, Chatsworth, CA Director of IT & Information Security Officer Oct 2022 - Present
- Lead IT operations, cybersecurity, compliance for a user base exceeding 900 staff.
- Developed DR and Business Continuity strategies, maintaining 99.9% system availability.
- Managed vendor relationships and negotiated IT contracts, achieving significant cost savings.
- Coached Lean/Kaizen initiatives, achieving substantial improvements in workflow efficiency.
- Implemented and managed Microsoft Teams, Zoom, and SharePoint to streamline internal collaboration for 900+ users.
- Rolled out RingCentral cloud-based phone system to unify voice communications and improve accessibility.
- Deployed video conferencing solutions compatible with both Zoom and Teams to support hybrid work and virtual service delivery.
- Led training and change management to promote effective use of unified communications tools across departments.
National Tree Company, Cranford, NJ (Remote)
Director of IT Nov 2021 - Oct 2022
- Led the migration from legacy ERP and EDI systems to MS Dynamics365 ERP/WMS, achieving significant operational efficiencies.
- Developed Azure Data Lake and integrated API-based logistics services with Power BI reporting.
- Directed infrastructure transition to Azure cloud; optimized vendor partnerships, reducing annual IT costs.
- Administered Microsoft 365 platform including Teams to enable efficient internal communication and document sharing.
- Directed global IT infrastructure, application management, and cybersecurity initiatives across multiple international locations.
- Executed Oracle ERP system migrations (OnDemand to Private Cloud to OCI to AWS), cutting total costs by 30%.
- Managed outsourced DBA function and SQL Server clustered environments, ensuring 99.9% uptime and efficiency.
- Facilitated global Lean/Kaizen events, resulting in 15-30% process efficiency gains. Source Photonics, West Hills, CA
Sr. Manager of Global IT Sep 2007 - Jul 2019
- Managed global network infrastructure, virtualization, storage, and support services for multiple international locations.
- Implemented Salesforce CRM, Office365, and SharePoint collaboration solutions.
- Optimized IT contracts, saving over $250K annually; executed comprehensive disaster recovery strategies.
- Led global migration from Google Workspace to Microsoft 365, including deployment of Teams to standardize collaboration.
- Designed and implemented LifeSize video conferencing systems across U.S., China, and Taiwan offices to enable seamless global communication.
- Standardized collaboration and conferencing systems to reduce costs and improve cross-border productivity. EDUCATION
Bachelor of Science, Business Management - University of Phoenix Source Photonics, West Hills, CA
Sr. Director of Global IT Jul 2019 - Oct 2021
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