Server

Isabela Guerrero

SERVER

Charlotte, NC 980-***-**** ******************@*****.***

Objective

Dedicated and customer-focused hospitality professional with 5+ years of experience in fast-paced, high-volume dining environments. Known for delivering exceptional guest experiences, maintaining order accuracy, and streamlining service to reduce wait times. Skilled at upselling, POS systems, and fostering positive customer interactions that drive repeat business.

Experience

Server

Red Rocks Café – Charlotte, NC July 2022 – March 2025

● Served an average of 120+ guests per shift with 98% order accuracy.

● Boosted average check size by ~15% through effective upselling and personalized menu suggestions.

● Maintained high guest satisfaction by anticipating needs and resolving issues quickly.

● Collaborated with kitchen and hosting staff to reduce table turnover time by ~10%. Server

Woody’s – Charlotte, NC Oct 2021 – June 2022

● Managed high-volume dinner service, serving 80+ guests per shift.

● Frequently checked tables to ensure a positive experience and prompt service.

● Helped maintain a 4.5+ star rating on review platforms through attentive service. Food Runner / Hostess

Mac’s Speed Shop – Charlotte, NC May 2020 – Sept 2021

● Ran food and drinks efficiently to tables, coordinating timing between kitchen and floor.

● Greeted and seated guests, managed waitlists, and balanced register operations.

● Stocked and organized service stations to ensure smooth operations during peak hours. Hostess

Duckworth’s Grill & Taphouse – Charlotte, NC Apr 2019 – Feb 2020

● Managed reservations, phone inquiries, and guest seating for a busy grill & bar.

● Resolved customer requests and concerns efficiently, contributing to a friendly atmosphere. Cashier

Old Navy – Charlotte, NC Apr 2018 – Nov 2018

● Processed payments accurately across cash, credit, and electronic systems

● Ensured the checkout area remained clean and organized, restocking supplies as needed.

● Assisted with inventory monitoring and opening/closing register procedures. Education

Highschool Diploma

Ardrey Kell

Skills & abilities

● Customer Service & Guest Relations

● Order Accuracy & POS Systems

● Upselling & Menu Knowledge

● Multitasking in High-Volume Settings

● Conflict Resolution & Complaint Handling

● Team Collaboration & Communication

● Fluent Spanish

Contact this candidate