Customer Service Project Manager

T O B I S P I L L E R S N O M E Y

**** ******* **** ● Ruston, LA 71270 ● 318-***-**** ● ***********@*****.*** Overview

Team-oriented professional, with the proven ability to access client needs to effectively promote goods and services. Highly motivated self-starter with interpersonal communication skills: Expert in establishing rapport and client trust. Excels at multitasking in a fast-paced environment, completing daily, monthly and yearly goals within the specified timeframe. With a background in the Administrative and Financial fields. Skills

Strong Organizational and

Analytical Skills

Superior Customer Service

Office Management

Proficient in Word Perfect,

WindowsXP, Microsoft Office

Taxes and Payroll

Small loans

Data Entry

Public Speaking

Experience

Project Manager September 1, 2025 - Present Weather pro Roofing - Monroe, Louisiana Project Planning and Execution:

Estimating and Budgeting: Developing project budgets and ensuring projects stay within allocated funds. Scheduling and Timeline Management: Creating and managing project schedules, ensuring timely completion of tasks and milestones.

Resource Allocation: Assigning resources (labor, materials, equipment) effectively to optimize project efficiency. Material Procurement: Ensuring timely and accurate procurement of necessary materials. Coordination: Coordinating with subcontractors, suppliers, and other stakeholders to ensure smooth project execution.

Quality Control: Implementing and maintaining quality control measures to ensure projects meet required standards. Problem-Solving: Identifying and resolving potential issues or delays proactively. Team Management and Leadership:

Crew Management: Overseeing and managing roofing crews, providing guidance and support. Safety: Ensuring that all safety protocols and regulations are followed on the job site. Communication: Maintaining clear and consistent communication with all stakeholders, including clients, crews, and subcontractors.

Training: Providing training and development opportunities to crew members. Client Interaction:

Client Communication:Serving as the primary point of contact for clients, addressing their concerns and providing regular updates.

Client Satisfaction:

Ensuring client satisfaction by delivering high-quality work and meeting their expectations. Regional Sales Manager June 2015-September 2024 and June 2015-January 2018 Acme Glass and Mirror – Monroe, Louisiana

Set standards for superior customer service both inside and outside the store. Maintain current customer accounts as well as establish new accounts with local businesses. T O B I S P I L L E R S N O M E Y

1293 Frazier Road ● Ruston, LA 71270 ● 318-***-**** ● ***********@*****.*** Regional Sales Manager June 2015-September 2024 and June 2015-January 2018 Acme Glass and Mirror – Monroe, Louisiana

Be knowledgeable of all aspects of the business including auto, residential and commercial glass sales and services.

Fill out and turn in daily sales reports to Owner. Responsible for leading and motivating sales teams for 4 locations, involved in hiring and training of new employees, monitoring and providing feedback and addressing issues to improve results. Handling customer issues and problem solving to ensure customer satisfaction! Store Manager – Ruston Location

Set the standard for customer service for my store and for the employees Meeting and exceeded monthly goals each month

Responsible for all paperwork, money, bank deposits, inventory maintenance/ordering and employees. Everything listed in CSR

Customer Service Representative July 2011-August 2013 Provide Superior customer service inside and outside of the store. Schedule appointments for auto glass, commercial & residential installations. Process orders for commercial & residential glazing materials for other Acme Glass Businesses in the area. Track all installations and orders for complete satisfaction of all customers. Drafting shower set-up designs and faxing to the fabricator for quotes and orders. I met and exceeded my monthly goals each month and had the highest percentage sales for all Acme Glasss and Mirror employees.

Customer Service Rep/Admissions Representative August 2013-June 2015 Unitech Training Academy West Monroe, La

Career Services

Meet or exceed departmental goals

Highly trusted with classified documents, materials, and information. Assist students and graduates with mock interviews, professionalism, resumes and assist in finding employment.

Networking with local professionals for each program offered on campus in order to place graduates and future graduates.

Attend Job and Career Fairs along with other community events. Admissions Representative

Meet or exceed departmental goals.

Schedule Appointments for prospective students.

Be knowledgeable of all programs offered in order to inform prospective students. Review all documents in the admissions packet with the prospective student. Follow up with students frequently to assist them through the enrollment process. Submit required reports to the Director.

T O B I S P I L L E R S N O M E Y

1293 Frazier Road ● Ruston, LA 71270 ● 318-***-**** ● ***********@*****.*** RX Picker June 2011-August 2010 Rite Aid Distribution – Perryville, Maryland Filling Orders for Rite Aid regional stores accurately Team work

Heavy lifting of Zone totes

Salon Coordinator March 2007-August 2008 Kenneth’s Hair with Style – Metairie, Louisiana Maintained organization in the salon through supervision of employees. Set standards for superior customer service, health & safety and employee performance. Demonstrated knowledge and proficiency of all salon duties. Troubleshoot and solve problems quickly and effectively to ensure customer satisfaction. Directly involved with interviewing, training and hiring/termination of employees. Attended Professional Make-Up Artist training to exceed my role as Salon Coordinator. Education and Certifications

Licensed State Inspector for Louisiana Vehicle Inspections Certified recalibration specialists for vehicle recalibration equipment Unitech Training Academy GPA 4.0

September 2014-June 2016

Massage Therapy Graduated June 2016 Valedictorian

Art of Leadership Award

Basic Life Support Healthcare Provider CPR Certification, 2014 Harford Community College DATS Program

July 2010 – September 2011

Certified Dental Assistant and Oral Radiology Certificate Basic Life Support Healthcare Provider CPR Certification, 2010 Bel Air, Maryland

Harford Community College ECE GPA 3.33

2009-2011 Early Childhood Education

Bel Air, Maryland

Dodson High School

1995 General Studies

Graduate

Dodson, Louisiana

Contact this candidate