Customer Service Representative
Resume:
Stephanie Halbrook
Valrico, FL *****
*********.********@*******.***
Professional Summary
Objective: To establish myself in a secure position with a stable company where I can contribute my skills and knowledge to benefit the company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Procurement Specialist
Second Cycle-Riverview, FL
November 2024 to Present
• Receive and document donations for charity
• Open and close donation trailer
• Work independently and organize donations for pick up Food Service Worker
State of Florida-Ocala, FL
November 2023 to April 2024
• Daily operations of food, service, and facility kitchen
• Trained multiple workers and achieve significant improvements in their productivity
• Structured and maintained a clean and sanitary, kitchen environment, following state policies and procedures
• Responsible for producing and serving large scale meals
• Successfully handed multiple facets of food service Assistant Floral Designer
Footes Floral-Brandon, FL
October 2021 to April 2022
• Assist floral designer
• Customer Service, fill and pull online and phone orders and inquiries
• Stocking and shipping
• Confirming order and destination, dispatching drivers and delivering of finished arrangements Event and Party Planning
PHOENIX HOUSE-Citra, FL
January 2018 to December 2019
· Organized parties and events, wrote event and business proposals Warehouse and Shipping Staff, service
CDS STAFFING-Ocala, FL
August 2018 to January 2019
· Packed popcorn tins in cartons and loaded onto pallets
· Stretch-wrapped pallets, printed and affixed shipping labels
· Entered data into SAP and on dry-erase board to capture shift production performance hourly
· At end of shift ran Supervisors’ shift reports
Cosmetology Course
EMPIRE BEAUTY SCHOOL-Brandon, FL
January 2016 to December 2018
Medicaid and Medicare Benefits Customer Service Representative ANSAPHONE-Ocala, FL
March 2018 to August 2018
· Assist customers with over-the-counter telephone/ on-line pharmacy ordering for WalMart.com
· Updating database records for customers
· Review benefit balances, renewals and answered questions and resolved concerns Customer Service Representative
AFNI-Valrico, FL
January 2012 to December 2013
· Received incoming customer service calls from Verizon Wireless customers
· Performed first line problem solving such as billing issues and technical support
· Received numerous customer compliments due to excellent representative resolve and first call resolution
· Third party vendor for Verizon Wireless
Executive Assistant
Harris-McBurney Staffing-Tampa, FL
January 2012 to December 2012
· Received, directed and relayed telephone calls, messages, and faxes
· Helped to maintain a current and accurate paper and electronic filing system
· Provided word-processing and secretarial support
· Managed inventory and ordered supplies
· Contracted to bonding company
Receptionist
Medical Institute of Palm Beach, Inc.-West Palm Beach, FL January 2006 to December 2011
· Received, directed and relayed telephone messages and faxes
· Greeted, assisted and/or directed students, visitors and the general public
· Developed and maintained a current and accurate filing system Service Representative
Masquerade, Inc.-Tampa, FL
January 1996 to December 2006
· Marketed the company through promotional events
· Facilitated public relations events
· Handled customer orders and operated cash register Client Service Representative
Expanets-Brandon, FL
January 2001 to December 2002
· Answered incoming calls and handled callers’ inquiries whenever possible
· Helped to maintain a current and accurate filing system
· Provided word-processing and secretarial support Client Service Representative
GEICO-Lakeland, FL
January 1999 to December 2001
· Answered incoming calls and handled callers’ inquiries whenever possible
· Helped to maintain a current and accurate filing system
· Provided word-processing and secretarial support Service Representative
CARQUEST-Lakeland, FL
January 1999 to December 1999
· Provided word-processing and secretarial support
· Received parts deliveries, dispatched vehicles and handled stock inventory
· Handled customer orders and operated cash register Education
Certificate in Insurance 442
Polk Community College - Lakeland, FL
1999
Bloomingdale Senior High School - Valrico, FL
1994
Skills
• Organizational skills
• Manufacturing
• SAP
• Patient care
• Time management
• CRM Software
• Account Management
• Retail sales
• Writing skills
• Technical Support
• Project management
• Administrative experience
• Merchandising
• Event Marketing
• Personal Assistant Experience
• Customer service
• Leadership
• Computer skills
• Supply Chain
• Pricing
• Salesforce
• Procurement
• Marketing
• Sales Management
• Proposal Writing
Certifications and Licenses
ServSafe
March 2024 to March 2029
Driver's License
August 1992 to August 2028
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